Key Responsibilities
- Build and maintain strong relationships with existing international clients to ensure satisfaction and long-term engagement.
- Conduct client meetings (online and in-person), including overseas visits, to support relationship management and account continuity.
- Act as the main point of contact for assigned clients and ensure timely follow-up on requests, feedback, and action items.
- Represent the company professionally at international meetings, networking sessions, and business events.
- Support client retention by understanding client needs, anticipating issues, and coordinating solutions with internal teams.
- Coordinate with technical/support teams to ensure smooth service delivery and a positive client experience.
- Maintain accurate records of client interactions, meeting notes, and follow-up plans (CRM/Excel).
- Serve as a brand ambassador during overseas assignments, upholding the company’s image and reputation.
Requirements
- Fresh graduates are encouraged to apply (SPM/Diploma/Degree in any field, business communication related is preferred).
- Strong interpersonal and communication skills; comfortable engaging with clients in professional and social settings.
- Professional, confident presentation, and good etiquette in client-facing environments.
- Willing and able to travel internationally for business purposes. (Japan, Hong Kong, China and etc)
- Mature, adaptable, and culturally sensitive when working with international clients.
- Strong relationship-building skills, follow-up discipline, and service mindset.
- Interest in network technology sales and willingness to learn cloud services (training will be provided).
- Language: Able to communicate professionally in English and Mandarin.
* Mandarin language proficiency is required as this role involves frequent communication and coordination with China-based clients.
Preferred Background
Candidates with experience in any of the following areas will be an added advantage:
- Flight attendant / cabin crew experience
- Luxury retail / boutique sales / premium counter service
- Hospitality, hotel front office, guest relations, or customer service
- Corporate client servicing or account management
- Business development, sales support, or client relationship roles
- Any role involving high-level customer interaction, grooming standards, professional communication, and service etiquette
Company Benefits
- Competitive Salary Package
- Fixed Overtime Allowance (RM1,000 – RM4,000 per month, subject to position and responsibility)
- Annual Performance Bonus
- Medical Allowance
- EPF, SOCSO & EIS Contributions
- Annual Leave & Medical Leave Entitlement
- Career Growth & Professional Development Opportunities
- Performance Review & Salary Increment Opportunities
- Friendly and Collaborative Working Environment
- Exposure to Regional and International Projects
- Employee Recognition & Reward Programs