全职 Global Command Center Analyst (NOC - Data Center) - PRIT 工作, 薪水 up to SGD 5,500, PERSOL 公司招聘中 - Ricebowl

Global Command Center Analyst (Shift-Based Role)

We are seeking a

Global Command Center Analyst

to support day-to-day monitoring of network and infrastructure operations. This role requires a strong focus on customer service, issue troubleshooting, and incident escalation for both internal and external stakeholders. The position operates on a

12-hour rotating shift schedule

to support 24/7 operations.

Key Responsibilities:
Work a 12-hour

morning shift

on a

rotating schedule

.

Provide

Tier I network support

and excellent customer service for mission-critical, 24/7 Data Centers.

Participate in a

weekly on-call rotation

to support continuous operations.

Offer

proactive and reactive assistance

to external clients.

Support the network environment by logging unfamiliar issues, managing resolution efforts, or escalating appropriately.

Triage and respond

to phone calls, emails, and portal tickets from internal and external users.

Detect and analyze alarms to perform fault isolation and basic troubleshooting; escalate to Tier II, Tier III, or management as needed.

Generate and distribute incident, maintenance, and advisory notifications to stakeholders.

Prioritize tasks to meet

defined KPIs

and

service-level agreements

.

Maintain clear communication with relevant teams and management, especially for urgent or high-priority cases.

Document incidents, maintenance activities, and issues in real-time.

Stay current through regular training, continued education, and professional development.

Requirements:
Minimum of

1 year of experience

in a 24/7 Network Operations Center, Contact Center, or similar environment.

At least

1 year of customer service

or technical support experience.

Strong verbal and written communication skills.

Ability to

multi-task

and

prioritize

effectively under pressure.

High level of

self-discipline

and time management.

Basic proficiency with

Microsoft Operating Systems

,

Office Suite

, and

Visio

.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified

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