全职 Digital Core - Onsite IT Support Engineer 工作, 薪水, Accenture Hong Kong 公司招聘中 - Ricebowl

• Relevant experience providing desktop support to internal users, including issue analysis and troubleshooting.
• Strong customer service mindset and communication skills, with the ability to proactively identify and resolve issues.
• Proficiency in Windows operating systems, Microsoft Office, and standard office equipment such as copiers, printers, and scanners.
• Ability to independently install computer operating systems, troubleshoot issues, and ensure timely delivery of desktop services.
• Ability to diagnose and resolve onsite hardware issues for end users.
• Experience supporting operating systems, network access, and desktop productivity applications, including Word and Microsoft Teams.
• Working knowledge of IT asset management processes, including the procurement, receipt, allocation, and recovery of computers, network devices, servers, and other IT equipment.
• Good documentation and information-organization skills.
• Good English listening, speaking, reading, and writing skills.
• Familiarity with macOS.
• Familiarity with IT service management (ITSM) tools and relevant hands-on experience.
• Experience with systems such as IP telephony (IPT) and video conferencing is preferred.
• Experience with workflow automation, Microsoft Power Platform or similar automation tools, and AI tools is preferred.
• Experience in IT operations delivery management and team management is preferred.

#LI-GM