全职 Associate Manager, Technical Account Management 工作, 薪水 up to SGD 17,000, Red Hat Central Region (Singapore) 公司招聘中 - Ricebowl

Red Hat Services is looking for an Associate Manager, Technical Account Management in Singapore.

In this role, you will oversee a team of Technical Account Managers (TAMs) in Singapore and translate the goals and strategies into scalable architectures that provide outstanding business values and customer experiences. You will ensure TAM practices aligned with customer needs, working closely with key regional accounts, and tailoring TAM practices to fit the market requirements. You will continue developing the team and positioning the team to meet customer-centric organizational goals, allocating resources to solve customer problems, recommending the implementation of our operational workflow, and ensuring the needs of the business are met.

What Will You Do:
Manage and lead a team of Technical Account Managers in Singapore

Provide mentorship, direction, and skill development to your team members to maximize engagement and develop deep technical and customer skills

Provide input on strategies required to meet organizational goals and mentor for specific technical or process areas

Closely working with APAC TAM Leadership Team and ASEAN Services Leadership Team for strategies and initiatives in the region.

Become a TAM champion for the sales team within the region and support TAM value proposition.

Engage with customers for delivering seamless renewals and growth

Manage escalations in collaboration with local Sales and Services leaders and the Support Organization.

Foster cross-functional cooperation and collaboration to achieve a high level of customer satisfaction.

Participate in hiring processes and cultivate a pipeline of talented candidates

Travel as necessary to visit customers and partners and attend conferences and other events if applicable.

What Will You Bring:
Experience in leading a team in a customer success, support engineering, or customer services organization in a technology-oriented environment

Excellent interpersonal skills and ability to inspire, coach, and motivate team members

Ability to translate strategic plans into communication and implementation plans; experience in guiding significant change and management activities

Ability to interact effectively and diplomatically throughout all levels of a company with associates with diverse backgrounds

Excellent written and verbal communication skills in English; Ability to interact courteously and effectively with customers, partners, and third-party vendors

Excellent critical thinking skills with the ability to make a timely decision

Ability to learn and apply new skills; ability to quickly process and effectively share knowledge

Commitment to customer service and to providing the best customer experience possible

Familiarity with Red Hat's portfolio of offerings and subscription business model

Knowledge of open source software solutions and open source as a business model

The ability and experience working in a matrix working environment
RED HAT ASIA PACIFIC PTE LTD

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.