- Johor Bahru Johor Malaysia
工作地点
职位描述
岗位职责
· Answer telephone and respond to caller inquiries in a pleasant manner
· Answer client / bookers questions about property facilities or service (e.g hours of operation, rate and room types, packages, promotions, entertainment, restaurant etc)
· Responsible for coordinating internally with team
· Generating reports, preparing proposals, collections details, coordinating with clients & suppliers
· Prepare sales-related documents throughout the sales process (e.g proposals, contracts, banquet event orders)
· Ensures all documents produces by the sales department (e.g banquet event orders, contracts, rooming lists, proposal) are completed accurately and on time
· Gather materials and assemble information packages (e.g brochures, promotional materials, sales demo kit, welcome kit, souvenir etc)
· Manage and maintain managers schedules, appointments and travel arrangements
· Assist sales team by managing schedules, filing important documents and communicating relevant information
· Arrange and co-ordinate meetings, events and any appointments
· Record, transcribe and distribute minutes of meetings
· Formulates all sales policies, practices and procedures
· File and retrieve documents and reference materials
· Ensure the adequacy of sales-related equipment or material are available at all times
· Other duties as assigned by Director of Sales or the management
PERFORMANCE GOALS & PERFORMANCE EVALUATION CRITERIA
· Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
· Devising Sales Approaches and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
· Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
· Sales Call Facilitation - Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers’ cues.
· Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.
· Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
· Supporting Sales Implementations - Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
· Administration and Management - Understands and applies the business and management information involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
Benefits:
Work Location: In person
重要安全守则
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