- Singapore
全职 Operations Coordinator 工作, 薪水 up to SGD 3,500, MAXSEN SMART HOME PTE. LTD. 公司招聘中 - Ricebowl
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职位描述
岗位职责
Maxsen Smart Home designs and installs smart switches, control panels, smart lighting and shade systems for homes across Singapore. We work closely with renovation contractors and interior designers.
We are looking for an Operations Coordinator to take ownership of how our installation work is planned and delivered. This role exists to take that over and run it properly.
This is a hands-on coordination role, not a supervisory one. You will be the person who decides when each job happens, makes sure the team and stock are ready for it, and keeps customers informed from confirmation through to handover.
What you will do
Installation scheduling
Plan the weekly installation schedule for our installation and integration team, grouping jobs by geographical zone to minimise travel time
Assign jobs to the right team member based on job complexity
Coordinate installation dates against renovation and handover timelines, working with customers' contractors and electricians
Hold the schedule firm week to week, and escalate genuine conflicts rather than reshuffling around individual requests
Customer coordination
Confirm installation dates with customers and send reminders ahead of appointments
Respond to customer enquiries on job status, delivery timing and appointment changes
Book showroom appointments for enquiries received through our website, social media and partner referrals
Coordinate warranty claims and service callbacks, and schedule them into designated service slots
Stock and administration
Track inventory of switches, panels, lighting and accessories against upcoming jobs, and flag reorder needs
Raise purchase orders and follow up with suppliers on incoming stock
Issue customer invoices and receipts, and maintain records using our internal system
Maintain accurate job records from confirmation through to completion
What we are looking for
Required
At least 2 years in a scheduling, dispatch, service coordination, project coordination or operations support role
Comfortable managing a schedule under competing pressures, and confident holding to a plan when asked to make exceptions
Strong written and spoken communication for direct customer contact
Organised, detail-oriented, and able to keep track of many jobs running in parallel
Working knowledge of Excel or Google Sheets, and comfortable picking up new software tools
Able to work from our Tampines or Yishun showroom
Advantageous
Experience coordinating field technicians or installers in renovation, interior fit-out, air-conditioning servicing, telco installation, security systems or similar
Familiarity with the Singapore renovation timeline and how trades sequence on site
Exposure to smart home, electrical or audio-visual products
What we offer
Full ownership of the operations function in a growing company, with real influence over how it is built
Direct working relationship with the founder and a small, hands-on team
Product training on our full range
CPF contributions and statutory leave entitlements as per the Employment Act
We are looking for an Operations Coordinator to take ownership of how our installation work is planned and delivered. This role exists to take that over and run it properly.
This is a hands-on coordination role, not a supervisory one. You will be the person who decides when each job happens, makes sure the team and stock are ready for it, and keeps customers informed from confirmation through to handover.
What you will do
Installation scheduling
Plan the weekly installation schedule for our installation and integration team, grouping jobs by geographical zone to minimise travel time
Assign jobs to the right team member based on job complexity
Coordinate installation dates against renovation and handover timelines, working with customers' contractors and electricians
Hold the schedule firm week to week, and escalate genuine conflicts rather than reshuffling around individual requests
Customer coordination
Confirm installation dates with customers and send reminders ahead of appointments
Respond to customer enquiries on job status, delivery timing and appointment changes
Book showroom appointments for enquiries received through our website, social media and partner referrals
Coordinate warranty claims and service callbacks, and schedule them into designated service slots
Stock and administration
Track inventory of switches, panels, lighting and accessories against upcoming jobs, and flag reorder needs
Raise purchase orders and follow up with suppliers on incoming stock
Issue customer invoices and receipts, and maintain records using our internal system
Maintain accurate job records from confirmation through to completion
What we are looking for
Required
At least 2 years in a scheduling, dispatch, service coordination, project coordination or operations support role
Comfortable managing a schedule under competing pressures, and confident holding to a plan when asked to make exceptions
Strong written and spoken communication for direct customer contact
Organised, detail-oriented, and able to keep track of many jobs running in parallel
Working knowledge of Excel or Google Sheets, and comfortable picking up new software tools
Able to work from our Tampines or Yishun showroom
Advantageous
Experience coordinating field technicians or installers in renovation, interior fit-out, air-conditioning servicing, telco installation, security systems or similar
Familiarity with the Singapore renovation timeline and how trades sequence on site
Exposure to smart home, electrical or audio-visual products
What we offer
Full ownership of the operations function in a growing company, with real influence over how it is built
Direct working relationship with the founder and a small, hands-on team
Product training on our full range
CPF contributions and statutory leave entitlements as per the Employment Act
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