居家办公 JAPANESE-SPEAKING END USER SUPPORT AGENT 工作, 薪水 up to MYR 3,500, EQ Soft 公司招聘中 - Ricebowl

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Employment Type: Project-Based / Contract
Work Arrangement: Fully Remote / Virtual
Language: Japanese & English
Work Schedule: Shift-Based

Compensation & Benefits

• Salary: Negotiable, based on experience and qualifications.
• EPF, SOCSO and EIS provided in accordance with applicable requirements.
• Company-provided laptop for work purposes.
• Fully remote / virtual working arrangement.
• Project-based employment with potential for further opportunities based on project requirements and performance.

Requirements

• Japanese-speaking candidates with good verbal and written communication skills.
• Fluent in Japanese; basic to good English communication skills.
• Fresh graduates are welcome to apply.
• Minimum qualification of SPM, Diploma, or equivalent.
• Basic knowledge of customer service and end-user support.
• Basic IT knowledge and comfortable using online systems and applications.
• Stable and reliable high-speed internet connection suitable for remote work.
• A quiet and suitable working environment for handling customer calls and online support.
• Willing and able to work according to assigned shifts.
• Able to work independently in a remote/virtual environment.
• Able to work under pressure and handle customer issues professionally.
• Responsible, reliable, and committed to completing the assigned project.
• Good attendance and work track record.
• Strong attention to detail and willingness to learn.

Key Responsibilities

• Respond to customer inquiries via phone and email in a timely, polite, and professional manner.
• Provide end-user support for our online booking tool, including basic troubleshooting and guiding users through the booking process.
• Assist Japanese-speaking customers and provide clear explanations when resolving issues.
• Liaise with internal teams to ensure customer issues are followed up and resolved promptly.
• Record and track all customer inquiries and issues accurately in the ticketing system.
• Provide basic training and guidance to customers on how to use the online booking tool effectively.
• Identify recurring customer issues and provide feedback to the relevant internal teams.
• Contribute suggestions to improve the online booking tool and overall customer experience.
• Follow project procedures, service standards, and assigned work schedules.
• Maintain professionalism, confidentiality, and good communication when working remotely.

Important

This is a project-based remote position. Candidates must have stable internet access and a suitable working environment. The company will provide the laptop and required work equipment. Candidates must be reliable, responsive, and committed to the assigned project and working schedule.

Job Type: Full-time

Pay: From RM3,500.00 per month

Work Location: Remote