全职 IT Support Engineer (Healthcare system - Application Support) 工作, 薪水 up to SGD 6,000, Telistar Solutions Pte Ltd Southeast (Singapore) 公司招聘中 - Ricebowl

Company Overview

Telistar is a One-Stop End-to-End Service Solutions Provider (SSP) specializing in tailored solutions for service-centric organizations to enhance Profitability, Productivity, Efficiency, and Control (PPEC). We adapt to client cultures and deliver Total Service Management solutions across Asia Pacific.

Job Summary

Provide first-line remote technical support by troubleshooting and resolving customer issues within assigned modalities, ensuring compliance and customer satisfaction while collaborating with teams to improve service delivery.

Responsibilities

• Resolve a wide range of technical issues remotely using troubleshooting skills to ensure customer satisfaction within assigned modalities
• Register, prioritize, and document customer service requests from multiple channels in the service management system for efficient resolution and follow-up
• Record detailed service activities including diagnostics, troubleshooting steps, resolutions, and case statuses to support case management and future reference
• Identify and escalate complex issues with detailed troubleshooting documentation, collaborating with senior engineers or management for resolution
• Communicate proposed solutions and actions clearly to customers, ensuring compliance with regulatory guidelines
• Participate in advanced training and continuous learning to enhance technical knowledge and resolve complex issues
• Collaborate with cross-functional teams by sharing technical insights and best practices to improve service delivery and customer satisfaction
• Manage and resolve customer issues under direct supervision, applying technical knowledge and seeking guidance for non-routine challenges
• Build stable working relationships internally by exchanging information with colleagues, supervisors, and project leaders to support team goals
• Perform any ad hoc duties assigned by the team lead

Preferred competencies and qualifications

• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance

Telistar is a One-Stop End-to-End Service Solutions Provider (SSP). We specialise in tailoring the right solutions for service-centric organizations with the aim of enhancing Profitability, Productivity, Efficiency and Control (PPEC).Customising our service delivery processes and management styles to fit into the culture and workplace environment of our clients, we are highly adaptable towards our client's needs and understand that there is no "one-size-fits-all" mentality for the services industry.With our Total Service Management (TSM) Solutions and a strong team with a combined service experience of more than 50 years in the industry, we give our clients the necessary support to allow them to focus on their core business and maximise their full potential in an increasingly competitive market.Aspiring to be the leading Service Solutions Provider in the Asia Pacific Region, Telistar gives uncompromising dedication in Empowering Solutions Through Services for clients to achieve their Strategic Business Objectives.