Technical Support Engineer Location: Toa Payoh Posting Date: 04 Sep 2026
The Job
Provide technical support for corrective and preventive maintenance activities in accordance with Service Level Agreements (SLA)
Troubleshoot technical issues and attend to customer service requests and enquiries
Perform installation, testing and commissioning of equipment at customer sites
Conduct scheduled preventive maintenance and monitor equipment performance to identify potential issues
Liaise with principals and suppliers on spare parts, technical matters and quotations
Prepare and submit Field Service Reports and other maintenance-related documentation
Conduct product demonstrations and provide technical guidance to customers
Maintain accurate records of service requests, maintenance activities and follow-up actions
Support scheduled on-call rotation and perform standby duties when required
Ensure all work activities comply with company governance and safe work procedures
Any other ad-hoc duties as assigned
Requirements
Minimum Diploma in Computer Engineering, Electronics Engineering or equivalent; candidates with relevant professional experience may also be considered
Minimum 3 years of relevant experience in technical support, field service, maintenance or a similar environment