This is a clinic support role encompassing front desk operations, patient flow management, billing and claims processing, clinical support, pharmacy and inventory management, infection control, housekeeping, records management and compliance.
Key responsibilities
Register patients, verify NRIC/CHAS/Healthier SG and insurance eligibility, manage the queue and appointment bookings
Answer phone and online enquiries, manage walk-ins, explain waiting times and charges
Open and close the clinic; keep the reception and waiting area presentable
Process payments (cash, NETS, PayNow, card) and issue receipts and invoices
Submit and track CHAS, MediSave/MediShield Life, Healthier SG and corporate/TPA claims
Reconcile daily collections and prepare cash-up reports
Take and record vital signs
Chaperone patients during examinations and procedures
Assist the doctor with ECG, nebulisation and minor procedures
Label, log and dispatch specimens to the lab
Maintain accurate patient records in the clinic system
Comply with PDPA and clinic SOPs on patient confidentiality at all times
Pre-pack, label and dispense medication under the doctor's supervision
Monitor stock levels, expiry dates and reorder points; receive and check deliveries
Maintain vaccine fridge temperature logs and cold chain records
About you
Good communication and customer service skills.
Must be computer savvy and comfortable learning different computer systems.
Responsible, punctual and willing to learn.
Able to work independently and as part of a team.
Must be able to work all shift timings.
Must able to work in fast pace environment.
Prior clinic or healthcare experience an advantage; training provided
Working Hours
36-40 hours per week, 10.5 hours must be over weekend
Shift timings: 9:00 AM – 3:00 PM | 5:00 PM – 9:30 PM
Shifts are assigned according to the roster
Benefits
Incentives and bonuses provided for different target goals