兼职 Part Time - Client Relations Executive-Customer Service 工作, 薪水 up to MYR 15, Hisential Clinic Federal Territory 公司招聘中 - Ricebowl

What You Will Be Responsible For:

Taking over the relationship after booking

When Sales hands you a newly confirmed client, you will reach out promptly, introduce yourself as their dedicated concierge and guide them through what happens next from what to expect at the clinic to any preparation they need to do beforehand.

Coordinating appointments and follow-up

You are responsible for making sure appointments are scheduled, confirmed and followed up on, and that nothing falls through the cracks between a client's initial enquiry and their actual clinic visit.

Following up after service

After a service is delivered at the clinic, you will follow up with the client for feedback, address anything that did not go as expected and keep the relationship warm for continued engagement and repeat service. This is where Hisential either becomes a client's ongoing health partner or fades into a one-time visit, and that outcome depends largely on you.

Service recovery

If something goes wrong a delay, a miscommunication, a service that did not meet expectations you are the first line of response. You are expected to handle these situations with genuine care and to escalate to your manager when a situation needs managerial input.

Maintaining relationship and privacy standards

You will keep detailed, accurate CRM records of each client's history, preferences and communications, while treating everything a client shares with the discretion appropriate to personal health information.

Driving repeat engagement

Beyond reactive follow-up, you are expected to proactively identify clients who are due for a repeat service or who might benefit from something Hisential offers that they have not yet used, and to reach out accordingly always in a way that feels like genuine care rather than upselling.

Why must you join Hisential

• Be a part of the team that’s building the first healthcare – lifestyle brand in Asia
• Connect with senior executives and successful businessmen as clients and drive your personal growth
• Make an impact in healthcare industry

A Note from Dr. Anthony Stanislaus, Founder:

“For too long, prioritizing health has been dismissed as a sign of weakness, especially for men. Hisential exists to change that. We offer a space where evidence-led clinical care meets absolute confidentiality and zero judgment.”

Checkout what our clients say about Hisential:

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Pay: RM10.00 - RM15.00 per month

Work Location: In person