全职 Advisor I, Customer Service 工作, 薪水 up to MYR 7,500, Mindpec Solutions Federal Territory 公司招聘中 - Ricebowl

Job title: Advisor I, Customer Service

Location: Menara NU tower KL Sentral, Kuala Lumpur, Malaysia

Shift timing: 8AM till 5PM or 11AM till 8PM (MY Time zone) (Subject to change in Future) & 2 days’ Week off are rotational.

Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer via Call/Email/Chat.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriate notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Candidate Profile

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.
• Based on location and/or program, additional experience/skills may be required. It May vary by country and will not contravene any local laws.

Pay: RM3,000.00 - RM7,500.00 per month

Benefits:

• Health insurance

Application Question(s):

• Can rotation shift?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• computer / PC: 3 years (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person