全职 SENIOR TECHNICIAN 工作, 薪水 up to MYR 4,000, Suhan Biotechs Federal Territory 公司招聘中 - Ricebowl

Company Overview

We are an established provider of Integrated Security System Solutions, specializing in Access Control Systems, Barrier Gate Systems, RFID Long Range Systems, IP CCTV Systems, and related technologies.

As part of our continued growth, we are looking for an experienced and responsible Senior Technician to join our Technical Department.

The successful candidate will mainly handle technical support, troubleshooting, product testing, system configuration and complicated technical cases.

As a Senior Technician, you are also expected to guide junior technical team members and take ownership of assigned technical cases with minimum supervision.

Job Responsibilities:

• Provide technical support and troubleshooting for: CCTV / IP CCTV / Access Control System/ Barrier Gate System / Long Range RFID System / LPR / ANPR System / Alarm System / Networking / Other ELV & Security Systems
• Troubleshoot hardware, software, wiring, network and configuration issues.
• Handle complicated technical cases that junior technicians are unable to solve.
• Identify the root cause of technical problems and provide suitable solutions.
• Perform product setup, configuration, testing and QC.
• Configure IP addresses, network settings, devices and related software.
• Perform firmware and software updates when required.
• Test device and system compatibility.
• Provide technical support to customers, dealers and installers through phone, WhatsApp, remote support or onsite when required.
• Support complicated warranty and product checking cases.
• Assist in testing and learning new products introduced by the Company.
• Guide and train Junior Technicians / Technical Assistants.
• Share technical knowledge and troubleshooting methods with the team.
• Prepare simple technical reports, troubleshooting records and technical documentation when required.
• Follow up assigned technical cases until completion.
• Work closely with Sales, Admin, Warranty, Store and other departments when technical support is required.

Requirements:

• Relevant working experience in CCTV, Access Control, ELV, Security System, Networking or related technical field.
• Good troubleshooting and problem-solving skills.
• Able to understand basic networking such as IP address, LAN and device communication.
• Experience with CCTV / Access Control / Barrier Gate / LPR systems will be an advantage.
• Able to perform technical work independently with minimum supervision.
• Able to identify problems and recommend the next action, not only report the issue.
• Responsible and able to follow up assigned tasks until completion.
• Good communication and teamwork skills.
• Willing to learn new products, systems and technologies.
• Able to guide junior technical team members.
• Basic computer and software knowledge.
• Possess own transport / valid driving licence will be an advantage.

We are not only looking for someone with many years of working experience. We’re looking for someone who CAN SOLVE, CAN JUDGE, CAN GUIDE & CAN OWN technical cases.

Candidates with experience in any of the following are encouraged to apply:

• CCTV / IP CCTV
• Access Control
• ELV System
• Security System
• Barrier Gate
• RFID
• LPR / ANPR
• Alarm System
• Networking
• System Integration
• Technical Support / Field Service

****Experience with all systems is not compulsory. Candidates with strong troubleshooting skills and willingness to learn are welcome to apply.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Language:

• Mandarin (Preferred)
• English (Preferred)

Work Location: In person