全职 IT Support Technician 工作, 薪水 up to SGD 4,000, SINGAPORE EMPLOYMENT AGENCY SERVICES PTE. LTD. Southeast (Singapore) 公司招聘中

IT Support Technician

Geylang, Southeast (Singapore)

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工作地点

职位描述

岗位职责

User Support: Deliver L1 technical assistance across service desk, email, phone, chat, and onsite channels.
Ticket Management: Log, classify, prioritize, update, and resolve incidents and service requests in ITSM systems (e.g., ServiceNow, Jira).
Endpoint & App Troubleshooting: Resolve issues across Windows 10/11 desktops, Microsoft 365, printers, peripherals, and standard line-of-business software.
Identity & Access Management: Execute basic Active Directory and Entra ID tasks, including password resets, account unlocks, and user access provisions.
Network & Connectivity Support: Troubleshoot basic local network, Wi-Fi, VPN, TCP/IP, DNS, DHCP, and IP printer issues.
Asset & Lifecycle Management: Support user onboarding/offboarding, deploy workstations, install approved software, and maintain IT inventory records.
Remote & Escalation Workflows: Provide remote desktop support and escalate complex tickets to L2 teams alongside complete diagnostic notes and error logs.
Documentation: Create and maintain Knowledge Base (KB) articles for recurring issues and standard operational fixes.

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