What you will do
Floor & hospitality
Welcome guests and set the tone of the room: warm, relaxed, and alert
Lead and support the service team during service
Look after regulars — remember names, usual orders, and small preferences
Handle reservations, seating, and guest requests with calm and good judgement
Run the floor quick and efficient but always in control
Always a step ahead of customers, able to anticipate their needs
Operations
Open and close the restaurant to house standards
Open and close cashier, with accurate cash and POS checks
Keep the floor, pass, and front of house tidy and service-ready
Support stock, mise en place checks, and simple daily organisation
Help brief the team and keep service running smoothly
Admin
Prepare simple daily or weekly reports (sales, covers, cash, incidents)
Organised and detail-oriented, always on top of this week's paperwork
Experience managing accounting weekly PO/DOs
Experience managing HR reporting
Work independently when the manager is not on the floor
Who we are looking for
Warm, sociable, and naturally welcoming
Comfortable starting conversations and making guests feel at ease
Energetic and dynamic on the floor, without being forced or loud
Genuinely interested in people — especially neighbourhood regulars
Able to work independently and take ownership of a shift
Reliable with opening, closing, cashier, and simple reporting
Clear, calm communicator with the team and with guests
Comfortable in a smart-casual, family-style trattoria — friendly, sharp, and unfussy
Happy to work restaurant hours, including evenings and weekends
Good to have
Familiarity with Italian dishes and names
Basic wine knowledge, or a real interest in learning the list
Previous F&B or restaurant experience, especially in casual dining or trattoria-style service
Sharp and alert on the floor: sees an empty glass, a waiting table, or a guest who needs something before they have to ask