全职 Front Office Officer 工作, 薪水 up to MYR 3,000, Antara Genting By Harvinton Mansion Pahang 公司招聘中 - Ricebowl

Job Responsibilities:

• Handle guest check-in and check-out professionally and efficiently.
• Welcome and assist guests throughout their stay.
• Provide information about the property, facilities, attractions and nearby places.
• Handle guest enquiries, requests and complaints promptly.
• Coordinate with Housekeeping and Maintenance regarding room status and guest requests.
• Manage room keys/cards, deposits and front office transactions accurately.
• Assist guests via WhatsApp, phone calls and OTA platforms.
• Follow up on guest issues to ensure proper resolution.
• Maintain accurate records, reports and shift handovers.
• Ensure the front desk and lobby area are clean and presentable.
• Perform other duties assigned by the Front Office Manager or Management.

Requirements:

• Friendly, confident and customer-service oriented.
• Good communication skills in English and Bahasa Malaysia.
• Able to work shifts, weekends and public holidays.
• Previous experience in hotel, serviced apartment or front office is an advantage.
• Able to work independently and as part of a team.
• Well-groomed, responsible and professional.

Experience:

• Front Office : 3 years (Required)

Pay: RM2,500.00 - RM3,000.00 per month

Experience:

• Front Office: 3 years (Required)

Work Location: In person