全职 Test Governance - Operations Manager 工作, 薪水 up to SGD 9,000, R Systems Central Region (Singapore) 公司招聘中 - Ricebowl

Responsibilities:

ODC Strategy & Governance

• Support the execution of Offshore Delivery Centre (ODC) location strategy initiatives across existing and proposed supplier locations.
• Track progress of ODC-related activities, action items, and deliverables to ensure timely execution against agreed timelines.
• Prepare status updates, briefing materials, and management reports for ODC governance forums and stakeholder meetings.
• Assist in maintaining ODC governance documentation, operating procedures, and supplier obligations.

Supplier Risk & Third-Party Management

• Act as the primary coordinator for third-party risk assessments involving strategic suppliers and ODC service providers.
• Liaise with Risk Management, Procurement, Compliance, Information Security, and supplier representatives to facilitate assessment activities and remediation tracking.
• Monitor assessment findings, risk treatment plans, and closure status to ensure timely completion of agreed actions.
• Maintain supplier governance records, assessment documentation, and risk registers.
• Support periodic reviews of supplier compliance with policies, standards, and contractual obligations.

Business Continuity & Operational Resilience

• Support the planning, coordination, and execution of Business Continuity Management (BCM) and operational resilience activities for TCoE and supplier ODCs.
• Coordinate business continuity exercises, recovery tests, and crisis management activities with suppliers and internal stakeholders.
• Track BCM readiness, action items, and remediation activities arising from exercises and assessments.
• Maintain business continuity documentation, contact lists, recovery procedures, and supporting records.

Stakeholder & Vendor Management

• Coordinate with internal stakeholders, suppliers, and external partners to ensure effective communication and follow-up of operational, risk, and strategic initiatives.
• Monitor action items arising from governance meetings, supplier reviews, risk assessments, and business continuity exercises.
• Support continuous improvement initiatives to enhance operational effectiveness, governance, supplier management, and reporting capabilities.

Requirement:

• Minimum 5 to 7 years of relevant experience in offshore delivery environments, supplier governance, vendor management, operational risk management, or project governance.
• Familiarity with banking, financial services, or regulated environments will be an advantage.
• Minimum understanding of third-party risk management, supplier governance, and control frameworks.
• Experience coordinating risk assessments, compliance reviews and remediation tracking.
• Experience supporting Business Continuity Management (BCM), disaster recovery exercises, operational resilience testing, or crisis management activities.
• Strong analytical skills with proven experience in metrics reporting, dashboard preparation, and management reporting.
• Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced formulas, dashboards, and data analysis.
• Proven ability to build strong working relationships with senior stakeholders, suppliers, and cross-functional teams.
• Strong vendor management skills, including performance monitoring, issue management, escalation handling, and governance coordination.
• Experience managing multiple stakeholders across Risk, Procurement, Compliance, Technology, and Operations functions.

R Systems, founded in 1993, is a specialized IT Services & Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry’s highest quality certifications and standards, including CMMI Level 5, PCMM Level 5, ISO 27001:2013 and ISO 9001:2008. Our IT services and solutions span five major verticals which include Telecom & Digital Media, Banking & Finance, HealthCare, Manufacturing & Logistics, and Government Services.

Ever since our inception, we have grown in size and capability and currently operate from 11 development and service centers spread across Asia Pacific, Europe, and North America. We serve customers worldwide using our global delivery model and 2050+ expert resources. We have won countless accolades from global customers for our benchmarked delivery track record, quality standards, and adaptability to technological challenges.

Our strength lies in our quality procedures, delivery and operational excellence, customer-centric approach, intellectual capital, and culture of innovation. With a rich legacy spread over two decades, we generate Value that helps organizations transcend to higher levels of efficiency and growth. Quite like the Oyster Delivering the Pearl!