JOB DESCRIPTION
- Handle customer inquiries via phone, email, and messaging platforms
- Coordinate with internal teams and external parties to ensure smooth operations
- Monitor and update delivery/pickup status to customers
- Maintain accurate records and ensure data integrity in the system
- Resolve customer issues and provide timely solutions
- Build and maintain good relationships with customers to improve retention
- Assist in planning and coordinating logistics arrangements as required
- Provide clear instructions and updates to customers regarding shipments
- Ensure high level of customer satisfaction through effective communication
- Maintain proper documentation and reports related to customer service activities
- For enquiries or to apply, kindly contact our HR, Shamini, at *************.
Job Types: Full-time, Permanent
Pay: RM1,800.00 - RM2,500.00 per month
Work Location: In person