全职 Operation Associate Manager - Japanese Speaking 工作, 薪水, Accenture Southeast Asia Federal Territory 公司招聘中

Operation Associate Manager - Japanese Speaking

Undisclosed

KL City, Federal Territory

保存

工作地点

职位描述

岗位职责

Job Descriptions:

Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence

Monitor and manage day-to-day operations across all communication channels

Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution

Review team and individual performance data, identify trends, and drive continuous improvement

Prepare and present daily/weekly/monthly performance reports

Create concise and impactful operational briefing decks for stakeholder meetings

Collaborate closely with end-market Team to ensure alignment on performance metrics, issue resolution, and continuous improvement initiatives

Collaborate with cross-functional teams (Supply Chain, Marketing, Finance, IT) to resolve systemic issues and improve processes

Conduct regular one-on-one and on-the-floor coaching sessions to build capability and engagement

Manage team schedules, attendance, and adherence to shift timings

Ensure adherence to quality, compliance, and data protection standards or regulatory guidelines

Utilize SAP and Salesforce to oversee case management, order flows, and performance metrics

Foster a positive, inclusive, and high-performing team culture

Identify opportunities for upselling and service enhancement through onboarding, agent training upskilling and coaching

Job Qualifications:

Proven at least 5 years of experience in leading customer support teams across multiple channels with solid understanding of related technologies

Experience in Supervisory or team lead role, with strong leadership, coaching, and mentoring skills

Excellent communication, interpersonal, and conflict-resolution skills

Ability to thrive in a fast-paced, target-driven environment

Strong language proficiency in Japanese and English

重要安全守则

申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。

了解更多

现在申请