- Hong Kong Hong Kong
全职 Program Manager (Insurance) 工作, 薪水, Cognizant Hong Kong 公司招聘中 - Ricebowl
工作地点
职位描述
岗位职责
Key Responsibilities
- Own end-to-end governance and execution oversight across multiple programs, ensuring alignment with organizational strategy, business priorities, and delivery commitments.
- Develop and maintain integrated program roadmaps, milestones, dependencies, risks, issues, and decision logs across all assigned programs.
- Partner with project managers, delivery leads, product owners, technology teams, operations teams, and business stakeholders to drive coordinated execution.
- Establish and manage program governance forums, including steering committees, leadership reviews, status reporting, and escalation mechanisms.
- Monitor program performance against scope, schedule, cost, quality, benefits, and key performance indicators.
- Identify cross-program dependencies, delivery risks, resource constraints, and blockers; drive mitigation plans and timely escalations.
- Ensure consistent standards for planning, reporting, risk management, change management, and delivery assurance across programs.
- Manage stakeholder communication by providing clear executive updates, dashboards, summaries, and decision points.
- Support budgeting, forecasting, resource planning, vendor coordination, and financial tracking where applicable.
- Drive continuous improvement by identifying process gaps, improving delivery predictability, and promoting best practices across teams. Required Experience and Qualifications
- Bachelor’s degree in Business, Technology, Engineering, Management, or a related field; MBA or equivalent advanced qualification preferred.
- 10+ years of overall experience with significant exposure to program management, project delivery, consulting, technology delivery, or business transformation.
- Proven experience managing multiple programs or large-scale initiatives involving cross-functional and geographically distributed teams.
- Strong understanding of project and program management methodologies, including Agile, Scrum, Waterfall, hybrid delivery models, and governance frameworks.
- Experience in managing executive stakeholders, client relationships, delivery reviews, and complex escalations.
- PMP, PgMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred. Key Skills and Competencies
- Strategic planning and execution discipline
- Strong leadership and cross-functional team coordination
- Executive communication and stakeholder management
- Risk, issue, dependency, and escalation management
- Program governance, reporting, and delivery assurance
- Financial, resource, and capacity planning awareness
- Problem-solving, decision-making, and conflict resolution
- Ability to manage ambiguity and drive outcomes in complex environments
- Proficiency with tools such as Microsoft Project, Jira, Azure DevOps, Smartsheet, Power BI, Excel, PowerPoint, and collaboration platforms Success Measures
- Programs are delivered in alignment with approved scope, timelines, quality standards, and business objectives.
- Risks, issues, and dependencies are proactively identified, governed, and resolved with minimal business disruption.
- Stakeholders have clear visibility into program progress, decisions, escalations, and outcomes.
- Delivery teams operate with consistent governance, accountability, and execution discipline.
- Program outcomes contribute measurable value to business performance, customer satisfaction, operational efficiency, or transformation goals. Preferred Attributes
- Ability to influence without direct authority across matrixed organizations.
- Strong business acumen with the ability to connect delivery execution to strategic outcomes.
- Comfort working with senior leadership, client stakeholders, and distributed delivery teams.
- High attention to detail while maintaining a broad view of program-level priorities and risks.
- Continuous improvement mindset with a focus on delivery excellence and operational maturity.
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