Dorsett Tsuen Wan, managed by Dorsett Hospitality International, is a hotel group providing travellers with excellent design accommodation, technology-driven facilities and instantaneous services.
Dorsett Tsuen Wan, Hong Kong would like to invite individuals who have the passion to serve and join our team.
Key Responsibilities
1. Operations & Quality Control
Assist in overseeing the daily cleaning and maintenance of guest rooms, public areas, and back-of-house areas to ensure strict compliance with the hotel's hygiene and brand standards.
Conduct regular inspections of guest rooms (with a strong focus on VIP rooms) and public facilities to ensure flawless room setup and physical condition.
Promptly and professionally handle guest complaints and special requests related to housekeeping services to maximize guest satisfaction.
Maintain close and effective communication with the Front Office and Engineering departments to ensure timely updates on room status and prompt follow-up on maintenance issues.
2. Team Leadership & Development
Assist in managing the housekeeping team, including duty rostering, attendance management, and daily task delegation.
Conduct onboarding programs for new hires and ongoing on-the-job training for existing staff, ensuring the team is well-versed in Standard Operating Procedures (SOPs) and safety guidelines.
Conduct staff performance appraisals, provide constructive feedback, assist in handling disciplinary issues, and motivate team morale.
3. Administration & Cost Control
Assist in monitoring departmental operational costs, including inventory management and regular stocktaking of cleaning supplies, guest amenities, and linens.
Assist the Executive Housekeeper in preparing the annual departmental budget and ensure daily purchasing aligns with budget constraints.
Ensure all housekeeping equipment is in good working condition and arrange for regular preventive maintenance.
STAFF BENEFITS
5-Day Work Week
9 Working Hours per day
Medical Benefits
Annual Leave 14 days
Birthday Leave
Meal Allowance
Discretionary Bonus
Interested parties, please send in your full resume with expected salary and date available to:
Mail: 28 Kin Chuen Street, Kwai Chung, N.T., Hong Kong.
Email: [email redacted, apply via Company website]
Fax: *************
Whatsapp: *************
- Personal data collected will be held in strict confidence and used for recruitment purposes within the hotel group only.*
Full-time