- Ang Mo Kio North-east Region (Singapore) Singapore
全职 Admin 工作, 薪水 up to SGD 2,500, KYSON SG APPLIANCES PTE. LTD. North-east Region (Singapore) 公司招聘中 - Ricebowl
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职位描述
岗位职责
As a Admin, your primary responsibility is to ensure the smooth scheduling of customer installations and handle inquiries from existing and potential customers. You will play a crucial role in delivering exceptional customer service and maintaining positive relationships with clients. This position involves a combination of administrative tasks and direct communication with customers to address their needs and concerns effectively.
Key Responsibilities:
- Schedule customer installations according to availability and prioritize appointments based on urgency and customer requirements.
- Coordinate with installation teams to ensure timely arrival and completion of installations, resolving any scheduling conflicts that may arise.
- Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance regarding products, services, and installation procedures.
- Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
- Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
- Stay updated on product knowledge and company policies to provide accurate information to customers and ensure compliance with company standards.
- Proactively identify opportunities to enhance customer service processes and contribute to the continuous improvement of service delivery.
Job Requirements:
- Prior experience in a customer service or administrative role, preferably in a related industry such as telecommunications, utilities, or technology.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Problem-solving abilities and a customer-focused mindset, with a proactive approach to addressing customer needs and resolving issues.
- Proficiency in using computer software, including Microsoft Office suite and CRM systems, to maintain accurate records and communicate with customers.
- Flexibility to work a 5.5-day week, with regular working hours from 9:00 am to 6:00 pm, and occasional overtime or weekend shifts as needed.
- A positive attitude and a willingness to learn and adapt to new processes and technologies.
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
Salary: $2200 - $2500 per month
Working Hours: 9:00 am - 6:00 pm, Monday to Friday, with half-day on Saturday (5.5 days per week)
Candidates who possess the necessary skills and qualifications are encouraged to apply and contribute to our team's success in delivering exceptional customer service.
At our company, we are passionate about sustainable living and making a positive impact on the environment. We understand the importance of taking care of our planet for future generations, and that's why we offer innovative solutions for your laundry needs.
Our electronic dry racking system is designed to help you achieve higher efficiencies while taking care of your delicate fabrics. We believe that you shouldn't have to compromise on quality or convenience when it comes to sustainability, and our system delivers on both.
Our system is wind-resistant, flexible, and made with sturdy construction to ensure
maximum support for your laundry. With a stainless steel wire reel and an IP rated motor, our system meets international standards under extreme environmental influences. Safety and operational reliability assessments have been tested in real-life situations and successfully approved by certified engineers.
Not only is our system energy-saving, but it is also cost-effective. With one hour of solar consumption costing only $0.16, you can enjoy lower electricity bills while keeping your laundry in top-notch condition. Plus, you can feel good knowing that you are reducing your carbon footprint and contributing to a more sustainable future.
We are committed to providing high-quality and reliable products that meet your unique needs. Our system offers a delicate way of handling fabrics, ensuring that your clothes remain vibrant, soft, and fluffy. With our sustainable technology, nothing beats the feel and scent of fresh clothes.
If you are looking for a sustainable and efficient solution to your laundry needs, look no further than our electronic dry racking system. Contact us today to learn more about how our system can help you achieve higher efficiencies while helping the environment.
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