Key Responsibilities
Supervise and coordinate daily F&B operations.
Lead, motivate, and support service staff during shifts.
Ensure high standards of food quality, service, cleanliness, and hygiene.
Monitor customer satisfaction and handle feedback or complaints professionally.
Assist with staff scheduling, briefing, training, and performance monitoring.
Ensure compliance with food safety, workplace safety, and company policies.
Monitor inventory, stock levels, and proper storage of food and beverage items.
Assist with ordering, receiving, and checking of supplies.
Handle cash and payment procedures accurately where required.
Support management in achieving sales, productivity, and cost-control targets.
Conduct opening and closing duties and ensure proper shift handovers.
Prepare operational reports and communicate issues to the F&B Manager.
Perform other duties as assigned by management.
Requirements
Minimum
2 years of experience
in food and beverage operations, preferably with supervisory experience.
Diploma or relevant qualification in Hospitality, F&B Management, or a related field is preferred.
Strong customer service and communication skills.
Good leadership and team-management abilities.
Able to work independently and make sound operational decisions.
Good knowledge of food safety, hygiene, and workplace safety practices.
Able to work shifts, weekends, and public holidays when required.
Comfortable working in a fast-paced environment.
Basic computer and POS system knowledge.
Good command of English; additional languages are an advantage.
Responsible, well-organized, proactive, and customer-oriented.