Line Pilates Academy in Johor is seeking an experience Admin Receptionist Manager to oversee daily front desk operation and ensure exceptional service across reception.
Job description:
- Manage front desk and customer service operations, including responding to customer enquiries, managing bookings, payments, and packages.
- Create customer communication captions/templates for monthly promotion.
- Create and update class packages, promotions, and other relevant information through the company website system.
- Prepare and process monthly claims and administrative documents.
- Calculate and monitor part-time receptionist salaries and working hours.
- Manage staff leave, replacements, shift coverage, and staff schedules to ensure sufficient manpower.
- Serve as the Person in Charge (PIC) for the LPA Education, manage student enquiries, enrolment, course information and payments.
- Monitor monthly sales and client data accurately.
- Liase with management or contractor for studio maintenance.
- Assist with managing social media platforms, including Instagram, Threads and TikTok.
- Coordinate promotional activities, events, outdoor Pilates sessions, and collaborations.
- Arrange and coordinate job interviews when required.
- Assist management with operational planning, administrative tasks, and other ad-hoc responsibilities as required.
Requirement :
- Expert in Microsoft Excel, Word, Email and WhatsApp communication.
- Strong leadership skill
- Adaptable and decision-Making
Pay: RM3,000.00 - RM3,200.00 per month
Work Location: In person