- Outram Central Region (Singapore) Singapore
全职 Control-M Administrator - Support SME 工作, 薪水 up to SGD 10,000, AVATAR MODERN TECHNO SERVICES PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Control-M Administrator - Support SME
AVATAR MODERN TECHNO SERVICES PTE. LTD.
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Job Summary
We are seeking an experienced
Control-MAdministrator / Support SME
responsible for the administration, maintenance, enhancement, and support of the Control-M scheduling platform. The role involves ownership of the Control-M infrastructure, platform health, integrations, automation initiatives, upgrades, and incident resolution. The candidate will work closely with application, infrastructure, and vendor teams to ensure platform stability, availability, and operational excellence.
The role requires participation in a
24x7support model
, including shift rotations, on-call support, and major incident management activities.
Key Responsibilities
Control-M Platform Administration &Support
Administer and maintain Control-M Enterprise Manager, Control-M Servers, Agents.
Manage Control-M platform configurations, control parameters, security settings, and system administration activities.
Monitor and maintain server health, agent connectivity, and overall platform availability.
Configure and maintain calendars, resources, alert thresholds, notification policies, and escalation mechanisms.
Perform Control-M upgrades, patch installations, hotfix deployments, and platform lifecycle management.
Execute post-upgrade validation and resolve compatibility or configuration issues.
Perform platform performance tuning, optimization, and capacity planning.
Troubleshoot and resolve platform-level incidents impacting scheduling services.
Manage Control-M High Availability (HA), Disaster Recovery (DR), and failover-related activities.
Coordinate with BMC Support for product issues, defect analysis, and escalation management.
Develop and maintain platform documentation, SOPs, architecture diagrams, configuration baselines, and operational procedures.
Control-M Integration Support
Maintain and support existing Control-M integrations with enterprise applications and external systems.
Monitor integration health and ensure reliable communication between Control-M and connected platforms.
Troubleshoot and resolve:
Connectivity issues
API communication failures
Authentication and authorization issues
Configuration-related issues
Integration service failures
Support integration of Control-M with enterprise monitoring, observability, and ITSM tools.
Ensure alert and event forwarding mechanisms are functioning as expected.
Perform validation and testing following integration, upgrade, or configuration changes.
Collaborate with application, infrastructure, security, and network teams to resolve cross-functional issues.
Automation & Infrastructure as Code(IaC)
Required Skills
Hands-on experience with
Ansible and/or terraform
for infrastructure provisioning, configuration management, and automation.
Strong scripting capabilities using:
Python
PowerShell
Shell Scripting (Linux/Unix)
Develop automation solutions to streamline operational and administrative activities.
Create and maintain reusable automation workflows, playbooks, and scripts.
Design and support Infrastructure-as-Code (IaC) implementations to improve consistency and reduce manual effort.
Experience with source control and automation best practices.
Knowledge of Control-M Automation API and Job-as-Code (JaaC) is highly desirable.
Incident, Problem & ChangeManagement
Provide L2/L3 support for Control-M platform and integration-related incidents.
Perform root cause analysis and implement permanent fixes for recurring issues.
Support change implementation activities, including platform upgrades, configuration changes, and integration enhancements.
Participate in Problem Management and Continuous Service Improvement initiatives.
Ensure compliance with organizational change and release management processes.
24x7 Operational Support
Provide 24x7 operational support for the Control-M platform and related services.
Participate in shift-based support and on-call rotations.
Support major incident resolution and critical production recovery activities.
Ensure adherence to SLA and availability targets.
Participate in disaster recovery testing and business continuity exercises.
Mandatory Skills
Control-M Administration (Enterprise Manager, Server, Agents)
Control-M Upgrades, Patching, and Migration Activities
Control-M HA/DR Concepts
Control-M Automation API
Strong troubleshooting and incident management experience
Ansible and/or Terraform
Python / PowerShell / Shell Scripting
Linux/Unix Administration
Integration Support and API Troubleshooting
24x7 Production Support Experience
Preferred Skills
Control-M Job-as-Code (JaaC)
Managed File Transfer (MFT)
Cloud Platforms (Azure, AWS, GCP)
CI/CD and DevOps Practices
Monitoring and Observability Tool Integrations
BMC Control-M Certifications
Experience
5–10 Years
ofexperience in Control-M Administration, Platform Support, Automation, andEnterprise Scheduling solutions.
Note:
Thisrole is focused on
Control-M Platform Administration, Automation,Integration Support, and L2/L3 operational support.
Avatar Techno Services Pte Ltd. is a Consulting and Solution Provider company in the Information Technology Industry, specialized in providing sound, secure and cost-effective IT solutions to Small & Medium enterprises thereby empowering and accelerating their growth.
Incorporated in 2019, Avatar Techno Services was initially under the banner of ILC Pte Ltd., providing IT Consulting services in Singapore to a handful companies in Singapore and overseas.
Within a short-span, we have grown from simple operation providing mono-service, to a team of dedicated staff, each of which is a professional in its own field.
We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology. We strive to build a long-lasting relationship with our customers and client satisfaction is our key performance indicator. We take pride in becoming a preferred partner for most of our clientele.
Growing over the years with our maturity in service and excellence, we progress with a clear vision of brilliance in IT.
Avatar Techno Services provides customers consulting, integration, and implementation services and specialized in bringing business process capabilities, industry experience, and solution & market expertise that can help our clientele to deploy IT solutions, maximize functionality, and rapidly achieve Return on Investment
We are seeking an experienced
Control-MAdministrator / Support SME
responsible for the administration, maintenance, enhancement, and support of the Control-M scheduling platform. The role involves ownership of the Control-M infrastructure, platform health, integrations, automation initiatives, upgrades, and incident resolution. The candidate will work closely with application, infrastructure, and vendor teams to ensure platform stability, availability, and operational excellence.
The role requires participation in a
24x7support model
, including shift rotations, on-call support, and major incident management activities.
Key Responsibilities
Control-M Platform Administration &Support
Administer and maintain Control-M Enterprise Manager, Control-M Servers, Agents.
Manage Control-M platform configurations, control parameters, security settings, and system administration activities.
Monitor and maintain server health, agent connectivity, and overall platform availability.
Configure and maintain calendars, resources, alert thresholds, notification policies, and escalation mechanisms.
Perform Control-M upgrades, patch installations, hotfix deployments, and platform lifecycle management.
Execute post-upgrade validation and resolve compatibility or configuration issues.
Perform platform performance tuning, optimization, and capacity planning.
Troubleshoot and resolve platform-level incidents impacting scheduling services.
Manage Control-M High Availability (HA), Disaster Recovery (DR), and failover-related activities.
Coordinate with BMC Support for product issues, defect analysis, and escalation management.
Develop and maintain platform documentation, SOPs, architecture diagrams, configuration baselines, and operational procedures.
Control-M Integration Support
Maintain and support existing Control-M integrations with enterprise applications and external systems.
Monitor integration health and ensure reliable communication between Control-M and connected platforms.
Troubleshoot and resolve:
Connectivity issues
API communication failures
Authentication and authorization issues
Configuration-related issues
Integration service failures
Support integration of Control-M with enterprise monitoring, observability, and ITSM tools.
Ensure alert and event forwarding mechanisms are functioning as expected.
Perform validation and testing following integration, upgrade, or configuration changes.
Collaborate with application, infrastructure, security, and network teams to resolve cross-functional issues.
Automation & Infrastructure as Code(IaC)
Required Skills
Hands-on experience with
Ansible and/or terraform
for infrastructure provisioning, configuration management, and automation.
Strong scripting capabilities using:
Python
PowerShell
Shell Scripting (Linux/Unix)
Develop automation solutions to streamline operational and administrative activities.
Create and maintain reusable automation workflows, playbooks, and scripts.
Design and support Infrastructure-as-Code (IaC) implementations to improve consistency and reduce manual effort.
Experience with source control and automation best practices.
Knowledge of Control-M Automation API and Job-as-Code (JaaC) is highly desirable.
Incident, Problem & ChangeManagement
Provide L2/L3 support for Control-M platform and integration-related incidents.
Perform root cause analysis and implement permanent fixes for recurring issues.
Support change implementation activities, including platform upgrades, configuration changes, and integration enhancements.
Participate in Problem Management and Continuous Service Improvement initiatives.
Ensure compliance with organizational change and release management processes.
24x7 Operational Support
Provide 24x7 operational support for the Control-M platform and related services.
Participate in shift-based support and on-call rotations.
Support major incident resolution and critical production recovery activities.
Ensure adherence to SLA and availability targets.
Participate in disaster recovery testing and business continuity exercises.
Mandatory Skills
Control-M Administration (Enterprise Manager, Server, Agents)
Control-M Upgrades, Patching, and Migration Activities
Control-M HA/DR Concepts
Control-M Automation API
Strong troubleshooting and incident management experience
Ansible and/or Terraform
Python / PowerShell / Shell Scripting
Linux/Unix Administration
Integration Support and API Troubleshooting
24x7 Production Support Experience
Preferred Skills
Control-M Job-as-Code (JaaC)
Managed File Transfer (MFT)
Cloud Platforms (Azure, AWS, GCP)
CI/CD and DevOps Practices
Monitoring and Observability Tool Integrations
BMC Control-M Certifications
Experience
5–10 Years
ofexperience in Control-M Administration, Platform Support, Automation, andEnterprise Scheduling solutions.
Note:
Thisrole is focused on
Control-M Platform Administration, Automation,Integration Support, and L2/L3 operational support.
Avatar Techno Services Pte Ltd. is a Consulting and Solution Provider company in the Information Technology Industry, specialized in providing sound, secure and cost-effective IT solutions to Small & Medium enterprises thereby empowering and accelerating their growth.
Incorporated in 2019, Avatar Techno Services was initially under the banner of ILC Pte Ltd., providing IT Consulting services in Singapore to a handful companies in Singapore and overseas.
Within a short-span, we have grown from simple operation providing mono-service, to a team of dedicated staff, each of which is a professional in its own field.
We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology. We strive to build a long-lasting relationship with our customers and client satisfaction is our key performance indicator. We take pride in becoming a preferred partner for most of our clientele.
Growing over the years with our maturity in service and excellence, we progress with a clear vision of brilliance in IT.
Avatar Techno Services provides customers consulting, integration, and implementation services and specialized in bringing business process capabilities, industry experience, and solution & market expertise that can help our clientele to deploy IT solutions, maximize functionality, and rapidly achieve Return on Investment
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