全职 Executive Assistant Manager 工作, 薪水, Two Macdonnell Road Hong Kong 公司招聘中 - Ricebowl

About Two MacDonnell Road

Conveniently set in a vibrant residential neighbourhood within the city’s prestigious Mid-levels, Central, accommodation at this restful oasis boasts green tropical views backed by Hong Kong’s iconic architectural skyline. Two MacDonnell Road offers 216 classically decorated rooms, private gymnasium, a popular restaurant Café Bar on 8 and free shuttle bus service to Central where the cool entertainment hubs Lan Kwai Fong and Soho are located. Immediately surrounding the property are the city’s lush Botanical Gardens and Hong Kong Park, making this hidden gem perfectly located for work, play and restoration.

The Executive Assistant Manager serves as the definitive second-in-command, holding full operational accountability for the hotel's end-to-end performance. This is a great role who aspires to become a General Manager, offering hands-on experience in strategic decision-making, stakeholder management and cross-departmental leadership.

What will you do?

Operational Leadership : Oversee and direct all aspects of day-to-day operations across Front Office, Secuirty, Housekeeping, Food & Beverage Operations (Service and culinary) and coordinating Engineering department on the property in ensuring smooth and efficient management.

Guest Experience Excellence : Demonstrate and communicate key drivers of guest satisfaction with the teams, review guest feedback and work to drive for continuous improvement by integrating obtained feedback and personal judgment into action plans.

Team Development : Be a role model to train and coach the team to deliver exceptional guest satisfaction through proactive personal engagement and swift issue resolution. Foster and promote a cooperative working climate, maximizing productivity and team morale.

Financial & Commercial Performance : Participate in the development of the hotel’s strategic plan, prepare budgets, monitor revenues. Drive profitability by controlling operational costs, managing inventory, analyzing sales performance and executing innovative promotional campaigns.

Change Managemen t: Embrace and lead organizational change in ensuring all corporate and business initiatives are effectively implemented and communicate follow-up actions to team as necessary. Elevate ongoing enhancement of service standards in alignment with corporate initiatives.

Project Support : Assist in monitoring vendor/contractor performance, coordinating maintenance and enhancement works including potential renovation projects, managing administrative duties and provide support for ad-hoc improvement initiatives or special projects as required.

Sustainability Advocacy : Champion property sustainability initiatives and integrate sustainable practices into daily hotel operations to support long-term corporate and community goals.

What do we seek in you?

Higher Diploma or above in Hospitality Management/ Property Management or related equivalent

Minimum 10 years of solid hotel operations experience or in property management of luxury apartments and minimum 2 years of experience in a similar role; With luxury hotel experience will be an advantage

Great understanding of Front Desk, Concierge & Security, Housekeeping, Food & Beverage Operations and hotel management best practice and relevant laws

Solid knowledge in Hotel Property Management Systems

Strong sense of responsibility and professional presentation

Results-driven with a passion for service excellence, strong business and financial acumen

Excellent Inspirational leadership, team development and stakeholder management skills

A great team player and fostering a positive & high-performing workplace culture

Proficiency in English and Cantonese and Mandarin; Knowledge of other languages is a plus

Regardless of the role you play, we seek individuals who resonate with the following values - we depend on you to deliver our promises to our guests and stakeholders:

Proactive – anticipate and act

Authentic – connect genuinely

Heartfelt – understand, answer with care and kindness

Committed to Positive Impact – drive meaningful change

We offer a competitive remuneration package and full range benefits including discretionary bonus, meal provided, annual leave, Medical scheme.

Intrested parties please send your Resume with availability, current and expect salary to [via CTgoodjobs] or email to [email redacted, apply via Company website]

Information provided by applicants will be treated in the strictest confidence and used for recruitment purposes only.

Full-time