全职 Network Security Engineer (Resident,KLIA) 工作, 薪水, AceTeam Federal Territory 公司招聘中 - Ricebowl

AceTeam Networks is committed to taking IT beyond with our customers and striving to be the best, while strengthening our focus on becoming a people-centric company and going beyond technology. We are seeking a Network Security Engineer to provide dedicated on-call support at Kuala Lumpur International Airport (KLIA). The successful candidate will ensure seamless network security operations through expert troubleshooting, monitoring, and rapid incident response, including during non-standard hours, weekends, and public holidays.

Key Responsibilities

• 1. Network Security & Incident Support
• Provide first-line support and troubleshooting for Firewalls, VPN, IDS/IPS, access control, and network connectivity.
• Assess, categorize, and prioritize IT incidents using BMC Remedy ITSM.
• Log, update, monitor, and follow up on tickets to ensure timely resolution and SLA compliance.
• Escalate complex issues to L2/L3 teams according to the escalation matrix.
• Provide complete incident details, troubleshooting steps, screenshots, and relevant documentation for escalation.

2. Security Monitoring & Response

• Monitor network security systems, dashboards, and security alerts.
• Identify and respond to potential security threats, intrusion attempts, and unauthorized access.
• Support incident response and security risk mitigation.
• Work closely with security and technical teams to resolve security incidents.
• Ensure compliance with ITIL, ISO 27001, and relevant security procedures.

3. CMDB & Asset Management

• Maintain accurate CMDB records for network security assets, configurations, and relationships.
• Update asset and configuration information following network infrastructure changes.
• Ensure CMDB data remains accurate and up to date.

4. Monitoring & Reporting

• Monitor ticket queues, SLA performance, and recurring incidents.
• Prepare reports on incidents, ticket backlog, and SLA compliance.
• Identify recurring issues and recommend improvements to network security and ITSM processes.

5. Documentation & Knowledge Management

• Maintain up-to-date SOPs, troubleshooting guides, and knowledge based articles.
• Document troubleshooting steps, solutions, and workarounds.
• Contribute to knowledge sharing and initiatives to reduce recurring network security incidents.

6. On-Call Support

• Provide on-site network security support during regular working hours after-hours on-call standby support.
• Respond promptly to urgent and mission-critical network security incidents.

We are looking for an individual with

• Bachelor’s Degree in Computer Science, Information Security, or a related field.
• 1-3 years of experience in network security engineering, incident management, and troubleshooting.
• Strong knowledge of firewalls, IDS/IPS, VPNs, endpoint security, and network monitoring tools. FCP/NSE4 certification is required.
• Hands-on experience with BMC Remedy ITSM, ITIL processes, and CMDB management.
• Familiarity with SIEM tools, network security protocols, and security frameworks such as ISO 27001, NIST, and ITIL.
• Ability to work independently in a high-pressure and mission-critical environment.

Data Privacy Statement

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