全职 Technical Manager 工作, 薪水, JLL Hong Kong 公司招聘中 - Ricebowl

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About the Role:
This position provides technical and contractual quality assurance for an investment banking client's corporate offices and Colocation Data Center (COLO DC) in Hong Kong.

The role encompasses oversight of all technical operations, ensuring compliance with country, regional, and global technical standards. Responsibilities include leading improvement initiatives, managing on-site technicians, operations staff, and vendor partners, while serving as the technical subject matter expert for complex challenges.

The role also supports the regional engineering team in managing the Hong Kong Colocation Data Center, focusing on master services agreement compliance and ongoing technical compliance monitoring.

What this job involves:
Transforming to the Workplace Team of the future
Resolve technical issues promptly to enhance occupant experience and maintain service continuity
Escalate complex technical challenges through appropriate channels when required
Deliver exceptional service standards through meticulous attention to detail
Identify and implement opportunities to improve technical service delivery across the workplace
Serve as a trusted partner in delivering all GRE requirements aligned with client operations and engineering codes
Drive continuous improvement initiatives and foster a culture of operational excellence
Proactively manage technicians and engineers to ensure optimal team performance
Implement and manage change control processes effectively
Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services

Client/Stakeholder Management
Meet and exceed all client contract requirements and Key Performance Indicators
Deliver exceptional service quality as demonstrated through positive client feedback
Communicate effectively with clients and vendors to create outstanding customer experiences
Collaborate with all stakeholders to ensure timely delivery of services
Support the Technical Services Lead in managing client relationships

Leadership / Staff Management/ Team Participation
Provide coaching and mentoring to engineers and team members
Guide staff in developing personal development plans and conduct regular performance reviews
Encourage knowledge sharing of best practices and innovative ideas within the Workplace Experience Team

Operations & Contract Management
Manage, review, and execute all engineering and technical service contracts, including quality assurance and inspections
Develop and implement building procedures (MOP/SOP/EOP) and performance measures to ensure work accuracy and system reliability
Implement innovative programs to reduce utility costs, increase productivity, and generate cost savings
Establish and maintain best-in-class maintenance standards and practices across building operations
Oversee preventive maintenance programs to minimize risk of critical equipment failures
Contribute to monthly management reports and conduct data analysis as needed
Assist in preparing strategic plans, budgets, and client reports, including financial reconciliation for service contracts
Coordinate, manage, and oversee vendors delivering workplace-related services
Ensure service deliverables meet established SLAs and KPIs

Safety, Compliance & Risk Management
Implement and manage risk and safety work practices to prevent service interruptions
Maintain all safety procedures, including Crisis Management, Business Continuity, and Emergency Response protocols
Ensure compliance with statutory regulations on fire, health, and safety standards
Prepare comprehensive risk assessments for service delivery
Conduct regular process audits to verify adherence to established procedures
Respond to critical out-of-hours issues and serve as a key team member during emergency situations, site attendance if required

Location & Mobility
Based on-site at client offices with mobility required to cover multiple locations as needed

Required Skills and Experience:
University degree or equivalent professional qualification in Building Services, Mechanical Engineering, Electrical Engineering, or Facilities Management
Minimum 5 years of practical experience in Engineering, Data Center Operations, and Management
Background in managing complex building systems and critical infrastructure
REW B0 certification is advantageous but not mandatory
Excellent verbal and written communication skills
Strong interpersonal skills to build relationships across diverse teams and key stakeholders
Strong analytical, organization and administration skills
Energetic and results-driven professional who thrives in fast-paced, dynamic environments
Strong customer-centric mindset with dedication to delivering exceptional service experiences
Highly adaptable and flexible, capable of responding swiftly to evolving client needs and requirements
Capability in navigating challenging situations while maintaining service excellence

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.