We are looking for an Ecommerce Assistant to work hand in hand with our Operations Team, making sure every order goes out smoothly and every customer is well looked after from first enquiry to after sale.
This is a great fit if you are organised, quick on your feet, and enjoy being the person who keeps things moving behind the scenes.
What you will do
Support daily order fulfilment across our online and marketplace channels, making sure orders are processed, packed, and shipped on time
Handle pre sale customer enquiries (sizing, stock, delivery timelines) and post sale follow ups (order status, returns, exchanges) across our platforms
Work closely with cross functional teams, including the warehouse, to keep orders moving and resolve issues quickly
Keep order and customer records accurate and up to date
Flag stock, delivery, or listing issues early, and troubleshoot technical glitches on our platforms so they do not hold up orders
Take ownership of your tasks and, over time, be able to run the day to day order and customer service flow independently
Pitch in on marketplace admin and ad hoc ecommerce tasks as the business grows
What we are looking for
Comfortable working with online orders, marketplaces, or customer service (experience is a plus, but we will train the right person)
Strong problem solver who can think on their feet when things do not go to plan
Clear communicator who works well with different teams, from customers to the warehouse
Comfortable troubleshooting basic technical glitches
Careful with details and good at keeping things organised
Able to juggle a few things at once and stay calm when it gets busy
Basic comfort with spreadsheets and online seller tools
Why join us
Small, close knit team where your work makes a visible difference
Well loved brands and a growing online business
Room to learn the full picture of ecommerce operations
Founded in 2000, Teamlink is a lifestyle brand distributor and retailer specialising in the South-East Asian market.With headquarters in Singapore, the team comprises of dynamic and diverse members with strong marketing and product development knowledge. Further enhanced with a strong sales team, the company is highly proficient in working in and within the region, ensuring value creation, elevated brand positioning and achievement of projected sales turnover.The Singapore distributors of Superga, Havaianas, RETROSUPERFUTURE and Sebago. Teamlink Marketing has established itself as brand builders in the space.