- Kuala Lumpur Federal Territory Malaysia

工作地点
职位描述
岗位职责
The Area Manager is responsible for overseeing the performance, operations, and profitability of multiple fast food restaurant outlets within a specific geographic area. This role ensures that all outlets meet company standards for quality, service, cleanliness, staffing, and compliance. The Area Manager acts as a key link between the corporate office and outlet managers.
MAIN RESPONSIBILITIES:
-Oversee daily operations across all assigned restaurant outlets.
-Ensure consistent implementation of company policies, procedures, and standards.
-Conduct regular visits to outlets to monitor performance and compliance.
2. Leadership & Staff Management
-Supervise and support Restaurant Managers in achieving outlet goals.
-Monitor staffing levels, training, and performance of all team members.
-Assist in recruiting, coaching, and developing management-level staff.
-Provide motivation and leadership to build a strong team culture.
3. Sales & Financial Performance
-Drive sales growth, cost control, and profitability across all outlets.
-Analyze profit & loss statements, labour costs, food costs, and other KPIs.
-Recommend and implement action plans to improve underperforming outlets.
-Ensure effective budgeting and forecasting practices.
4. Quality Control & Customer Experience
-Ensure high standards of food quality, customer service, and cleanliness.
-Handle escalated customer issues or complaints at the area level.
-Monitor health and safety compliance and manage audits.
5. Strategic Planning & Reporting
-Develop and execute area-level strategies to meet business targets.
-Prepare and present regular reports on area performance to senior management.
-Work closely with marketing, HR, and supply chain teams to support operations.
Requirements:
•Minimum 3–5 years of managerial experience in the F&B or fastfood industry.
•Proven experience managing multiple outlets or high-volume operations.
•Strong leadership, problem-solving, and organizational skills.
•Excellent communication and interpersonal abilities.
•Willingness to travel frequently between outlets.
Preferred Qualifications:
•Diploma or Degree in Business Administration, Hospitality, or related field.
•Familiarity with POS systems, inventory control, and workforce scheduling tools.
•Knowledge of local labour laws and health regulations.
Job Type: Full-time
Pay: RM4,000.00 - RM4,500.00 per month
Benefits:
Ability to commute/relocate:
Application Question(s):
Education:
Experience:
Language:
Work Location: In person
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