jobs in Ambition

全职 CRM Program Manager (Bank) 工作, 薪水, Ambition Federal Territory 公司招聘中 - Ricebowl

CRM Program Manager (Bank)

Ambition

Undisclosed

全职

KL City, Federal Territory

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工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

Job Responsibilities

  • Own the strategy, roadmap, governance, and delivery of enterprise Customer Experience (CRM) platforms, ensuring alignment with business objectives and customer engagement goals.
  • Partner with business, technology, data, digital, risk, and architecture teams to define solutions, prioritize demand, and drive platform enhancements and modernization initiatives.
  • Lead business analysis, requirements gathering, solution design, business case development, and roadmap planning for CRM and customer experience initiatives.
  • Manage portfolio governance, project execution, stakeholder engagement, risk management, and executive reporting to ensure successful delivery of strategic initiatives.
  • Drive customer experience improvements through process optimization, operating model enhancements, change management, adoption planning, and value realization activities

Job Requirements

  • Bachelor's degree in IT, Business, Finance, Marketing, or a related field.
  • 8-10+ years of experience in CRM, customer experience, digital transformation, programme management, or business analysis.
  • Strong knowledge of CRM platforms, customer journeys, and enterprise transformation programmes.
  • Proven experience in roadmap development, portfolio management, and business case preparation.
  • Strong stakeholder management, communication, and leadership skills.
  • Agile, Scrum, PRINCE2, ITIL, or Business Analysis certifications are an advantage.





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