全职 Infrastructure Engineer 工作, 薪水, RAPSYS TECHNOLOGIES PTE LTD 公司招聘中 - Ricebowl

We're Hiring: Infrastructure Engineer!

Network Infrastructure Engineering
• Manage the end-to-end lifecycle of the organisation’s network infrastructure, spanning planning and design
through procurement, implementation, and ongoing operations.
• Evaluate and implement new network solutions that enhance the capability, security, and manageability of
network infrastructure.
• Participate as a network subject matter expert in business-specific projects, providing network consultancy and
technical support throughout project implementation.
• Collaborate with internal and external stakeholders and vendors to deliver systems and projects, ensuring
adherence to budget, technical specifications, and all relevant requirements.
• Manage network infrastructure projects, including the procurement of network solutions, coordination with
vendors to ensure timely completion of implementation works, and engagement of stakeholders through
presentations and progress reports.
• Manage AFM on their day-to-day BAU task and projects implementation.
• Respond to and resolve network-related incidents, providing timely updates to stakeholders on investigation
findings and remediation actions taken.
• Perform firmware and software updates in accordance with established change management procedures.
• Collaborate with cross-functional teams to design and review network architecture.

Customs Network Infrastructure Engineer Role Profile | Bulk Tender GVT(T)24014

• Formulate Operation and Support Standards for Enterprise Network Systems to facilitate effective management
and review and initiate plans to sustain system functions and capabilities throughout their lifecycle.
• Plan and review project and system maintenance strategies, incorporating Predictive and Pre-emptive
Maintenance approaches as part of project requirements.
• Ensure network infrastructure setup is compliant with IM8 policies and hardening guidelines.
• Handle IM8 compliance and audit activities, including preparation, responses, and closure of audit findings.
• Maintain reports and provide regular updates on management on project status and operational matters.
• Ensure assigned projects are delivered on time, within scope, and within budget, managing multiple projects
concurrently.
• Any agency Ad-hoc task being assigned.
Endpoint Management
• Manage the end-to-end lifecycle of the organisation's Endpoint infrastructure, including planning, design,
procurement, deployment, operations, maintenance, and retirement.
• Leverage on enterprise endpoint management platforms (e.g. Microsoft Intune, ServiceNow, Dashboards),
ensuring endpoint health, compliance, and service availability.
• Evaluate, implement, and continuously improve Endpoint hardware, software, and management solutions to
enhance user experience, security, operational efficiency, and manageability.
• Manage endpoint provisioning, software packaging and deployment, operating system imaging, firmware
updates, patch management, and device lifecycle activities in accordance with established change
management processes.
• Ensure endpoint security and compliance with Government ICT policies, cybersecurity standards, and audit
requirements, including vulnerability remediation, endpoint hardening, and implementation of corrective
actions.
• Participate as the Endpoint Subject Matter Expert (SME) in business and ICT projects, providing technical
consultancy, solution design, implementation, and operational support.
• Plan, manage, and deliver Endpoint infrastructure projects, including procurement, vendor management,
implementation, stakeholder engagement, and project reporting, ensuring delivery within scope, schedule,
and budget.
• Lead and supervise on-site IT support engineers, providing technical guidance, task allocation, quality
assurance, and oversight of daily operations and project implementation.
• Investigate, troubleshoot, and resolve complex Endpoint incidents and problems, coordinating with internal
teams and vendors, and providing timely updates to stakeholders.
• Develop, maintain, and continuously improve Endpoint operational standards, standard operating
procedures (SOPs), technical documentation, and knowledge articles to support consistent service delivery.
• Plan and implement proactive maintenance, monitoring, capacity planning, and continual service
improvement initiatives to ensure reliability, performance, and sustainability of Endpoint services.
• Collaborate with cross-functional teams, business stakeholders, and vendors to design, review, and
enhance Endpoint services, ensuring alignment with business and operational requirements.
• Prepare and present regular management reports on project progress, operational performance, service
health, risks, compliance, and improvement initiatives.
• Perform any other duties or projects assigned by the Agency.
• Collaborate with End User Support Services (EUSS) to provision required endpoint devices for users and
ensure timely resolution of end‐user desktop issues.
What We Are Looking For

Essential Requirements
• Degree or Diploma in a relevant discipline, or equivalent qualification.

Customs Network Infrastructure Engineer Role Profile | Bulk Tender GVT(T)24014

• Minimum 5 years of relevant experience in both desktop operations and network infrastructure operations, server
and lan room setup and project deployment.
• Strong knowledge across a range of network technologies, including LAN, WAN, SDN, internet routing, security,
and server/LAN room setup.
• Strong knowledge of Microsoft Endpoint suite of services and products (e.g. M365, MS Office, InTune), and
knowledge of ITIL v3.
• Experienced in contract and vendor management.
• Strong interpersonal and stakeholder management skills, with the ability to engage effectively across all levels.
• Excellent written and verbal communication skills, with the ability to present and communicate technical
concepts clearly to non-technical audiences and senior management.
• Competent, self-motivated, proactive, and responsible, with the ability to work independently with minimal
supervision.
• Highly committed and adaptable, with the willingness to work outside of regular hours when operationally
required.

Preferred Qualifications and Experience
• Demonstrated familiarity with the Government ICT environment, policies, and standards.
• Experience working within Government agencies is preferred.
• Possession of relevant network certifications.
• Possession of relevant M365 related certifications.
• ITIL V3 or higher.