Perform day-to-day operational duties to ensure full functionality of all IT systems
To plan, coordinate and implement company IT’s security protection in accordance with strategy’s roadmap.
To install, configuration and troubleshooting for all IT matters including hardware and software.
To provide support for end user (HQ and branches) through onsite and remote.
To ensure smooth and efficient running of all IT systems (PC hardware, operation system, firewall, printer, antivirus, emails, networking and etc.)
Maintain daily backups on All Servers and restore when required.
Responsible to liaise with vendors for the purchase, repair and maintenance of IT equipment.
Responsible to ManageEngine Endpoint, daily monitor patches, and update the user's PC or laptop from time to time.
To monitor the removal of the USB drive, give permission to the users when they require to use the USB drive (pen drive), and create encryption on all the USB drives that are brought out of the office.
Manage and monitor the BitLocker management and general recovery key when required.
Periodically review and update on IT policy and procedures.
Hardware and software inventory tracking and documentation.
Ability to identify areas of improvement and to develop and implement process improvement with departments.
Other responsibilities as assigned by superior from time to time.
Job Requirements:
Degree in Information Technology, Computer Science, or related field.
Minimum 2 years in IT infrastructure with strong experience in networking, servers, hardware, and cybersecurity.
Knowledge/exposure to security compliance standards such as ISO27001 will be beneficial in ensuring adherence to information security best practices.
Strong technical knowledge and problem-solving skills in areas such as networking, server administration, and software troubleshooting.
Familiarity with IT security best practices and experience in implementing security measures.
Ability to work independently
Relevant certifications in IT or computer science (e.g., ITIL, CompTIA A+, Microsoft Certified Solutions Expert) are highly desirable.