- Singapore Singapore
全职 Manager 工作, 薪水 up to SGD 6,000, Acme Employment Agency 公司招聘中 - Ricebowl
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职位描述
岗位职责
We are seeking an experienced and results-driven Shop
Manager
to lead the daily operations of our healthcare shop, ensuring exceptional customer service, operational excellence, and business growth. The ideal candidate is a strong leader with experience in spa or wellness management, capable of driving sales performance, developing staff, and maintaining the highest service standards.
Key Responsibilities
1. Spa Operations
Oversee the day-to-day operations of the spa to ensure efficient and smooth business operations.
Ensure compliance with company SOPs, hygiene standards, and service quality requirements.
Monitor the cleanliness, maintenance, and overall presentation of treatment rooms and facilities.
Ensure all spa equipment and products are properly maintained and available.
2. Team Leadership
Recruit, train, supervise, and motivate spa therapists, beauticians, receptionists, and support staff.
Prepare staff duty rosters and manage manpower planning.
Conduct performance evaluations, coaching, and staff development.
Foster a positive, professional, and customer-focused work environment.
3. Sales & Business Development
Achieve monthly revenue, retail sales, and profitability targets.
Drive sales of spa treatments, memberships, packages, and retail products.
Develop and execute promotional campaigns and customer retention initiatives.
Identify opportunities to grow the business and improve operational efficiency.
4. Customer Experience
Deliver an exceptional customer experience and maintain high customer satisfaction.
Handle customer feedback, complaints, and service recovery professionally.
Build long-term relationships with customers to encourage repeat business and referrals.
Monitor customer feedback and implement continuous service improvements.
5. Inventory & Financial Management
Manage inventory levels of spa products, consumables, and retail merchandise.
Monitor operational expenses and control costs effectively.
Oversee daily sales reconciliation, cash handling, and reporting.
Prepare operational, sales, and performance reports for management.
6. Compliance & Quality Assurance
Ensure compliance with health, safety, hygiene, and regulatory requirements.
Conduct regular operational audits and quality inspections.
Ensure all staff comply with company policies and professional standards.
Requirements
Diploma or Degree in Business, Hospitality, Spa Management, or a related discipline is preferred.
Minimum
3–5 years
of experience in spa, wellness, beauty, or hospitality management.
Strong leadership and people management skills.
Proven experience in sales, customer service, and business operations.
Excellent communication, interpersonal, and problem-solving skills.
Proficient in Microsoft Office and POS/booking systems.
Willing to work weekends, public holidays, and flexible hours
Manager
to lead the daily operations of our healthcare shop, ensuring exceptional customer service, operational excellence, and business growth. The ideal candidate is a strong leader with experience in spa or wellness management, capable of driving sales performance, developing staff, and maintaining the highest service standards.
Key Responsibilities
1. Spa Operations
Oversee the day-to-day operations of the spa to ensure efficient and smooth business operations.
Ensure compliance with company SOPs, hygiene standards, and service quality requirements.
Monitor the cleanliness, maintenance, and overall presentation of treatment rooms and facilities.
Ensure all spa equipment and products are properly maintained and available.
2. Team Leadership
Recruit, train, supervise, and motivate spa therapists, beauticians, receptionists, and support staff.
Prepare staff duty rosters and manage manpower planning.
Conduct performance evaluations, coaching, and staff development.
Foster a positive, professional, and customer-focused work environment.
3. Sales & Business Development
Achieve monthly revenue, retail sales, and profitability targets.
Drive sales of spa treatments, memberships, packages, and retail products.
Develop and execute promotional campaigns and customer retention initiatives.
Identify opportunities to grow the business and improve operational efficiency.
4. Customer Experience
Deliver an exceptional customer experience and maintain high customer satisfaction.
Handle customer feedback, complaints, and service recovery professionally.
Build long-term relationships with customers to encourage repeat business and referrals.
Monitor customer feedback and implement continuous service improvements.
5. Inventory & Financial Management
Manage inventory levels of spa products, consumables, and retail merchandise.
Monitor operational expenses and control costs effectively.
Oversee daily sales reconciliation, cash handling, and reporting.
Prepare operational, sales, and performance reports for management.
6. Compliance & Quality Assurance
Ensure compliance with health, safety, hygiene, and regulatory requirements.
Conduct regular operational audits and quality inspections.
Ensure all staff comply with company policies and professional standards.
Requirements
Diploma or Degree in Business, Hospitality, Spa Management, or a related discipline is preferred.
Minimum
3–5 years
of experience in spa, wellness, beauty, or hospitality management.
Strong leadership and people management skills.
Proven experience in sales, customer service, and business operations.
Excellent communication, interpersonal, and problem-solving skills.
Proficient in Microsoft Office and POS/booking systems.
Willing to work weekends, public holidays, and flexible hours
重要安全守则
申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。
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