全职 Information Technology Support Specialist 工作, 薪水, Penanshin Group 公司招聘中 - Ricebowl

This role provides comprehensive technical support across end-user devices, conference systems, software applications, and IT infrastructure. You will deliver Level 1 and Level 2 support for laptops, desktops, mobile devices, and peripherals, while managing conference room audio/visual systems and supporting collaboration platforms. You will also configure and troubleshoot in-house applications, manage network infrastructure including firewalls and VOIP systems, and maintain IT operations processes.

Key responsibilities

• Provide Level 1 and Level 2 technical support for laptops, desktops, mobile devices, and peripherals
• Configure, deploy, and troubleshoot Windows systems
• Install, configure, and support printers, scanners, and related hardware
• Set up and troubleshoot mobile devices (iOS and Android), including email and security configurations
• Support and configure conference room Audio/Visual systems, including video conferencing hardware
• Support collaboration and communication services including video conferencing systems (Zoom, Teams)
• Provide on-site and remote assistance for executive meetings, town halls, and hybrid conferences to ensure seamless A/V performance
• Configure, support, and troubleshoot in-house applications and software systems
• Diagnose and resolve email and mail-flow issues, including Outlook configuration and mailbox access problems
• Perform basic server room maintenance, including equipment checks, cable management, and troubleshooting