全职 Application Support Analyst 工作, 薪水 up to SGD 3,500, MKI IT SOLUTIONS (ASIA PACIFIC) PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

[Expected Job Scope]

• Provide IT operation support mainly for ETRM (Energy Trading and Risk Management) system, as well as other business applications.
• Respond to and manage incidents, service requests, and system issues reported by users, ensuring timely resolution and communication.
• Collaborate with business users, ETRM vendors, Azure infrastructure engineers and other stakeholders to ensure the operation of supported systems.
• Work closely with internal IT teams and external partners to support projects, system enhancements, and operational initiatives.
• Assist in investigating, troubleshooting, and resolving application, system, and data-related issues.
• Prepare and maintain periodic and ad-hoc reports, including monthly service reports, security log reviews, incident reports, and operational documentation.
• Participate in IT audits and support audit-related activities, including evidence collection and compliance reviews.
• Perform Azure SQL Database administration, maintenance, monitoring, and troubleshooting.
• Coordinate with management, end users, and IT vendors to investigate and resolve technical issues in a timely manner.
• Support continuous improvement initiatives by identifying opportunities to enhance system performance, reliability, and operational processes.
• Support project team by coordinating user acceptance testing (UAT) with users and report on issues identified during UAT.
• Maintain and update support documentation, knowledge articles, and operational procedures as required.

[Necessary IT Skill and Experience]

• Diploma or Master/Bachelor’s degree from an accredited polytechnic, university or college in Computer Science, Engineering, Information Technology or equivalent.
• Knowledge of Microsoft Azure and SQL databases is preferred.
• Familiarity with Microsoft 365 technologies such as SharePoint, Power BI, and Power Automate will be an advantage.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication and stakeholder management skills.
• Responsible, proactive, and able to work independently as well as in a team environment.
• Willingness to learn new technologies and business processes.
• No experience is required.

[What We Offer]

• Hybrid working environment.
• Opportunity to gain hands-on experience in energy trading systems, cloud technologies, and enterprise applications.
• Exposure to regional and international stakeholders, vendors, and project teams.
• Career development and learning opportunities in a dynamic IT environment.
• Training and mentorship to support your professional growth in application support and enterprise technologies.
• No prior knowledge of Energy Trading and Risk Management (ETRM) systems is required.