- Geylang Southeast (Singapore) Singapore
全职 Software Support Specialist 工作, 薪水 up to SGD 5,500, SALLING SEARCH PTE. LTD. Southeast (Singapore) 公司招聘中 - Ricebowl
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职位描述
岗位职责
We are seeking a
Technical Support Specialist
to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones.
Key Responsibilities
Provide first and second-line technical support to customers via email, ticketing system, and phone
Troubleshoot software, integration, and system-related issues (SaaS/web-based applications)
Analyze logs, replicate issues, and escalate complex cases to engineering when required
Monitor system performance and proactively identify potential disruptions
Maintain accurate documentation of issues, solutions, and knowledge base articles
Collaborate with product, engineering, and implementation teams to improve user experience
Support onboarding of new clients and assist with configuration/setup issues
Ensure adherence to SLAs and maintain high customer satisfaction levels
Requirements
1–4 years experience in technical support, helpdesk, or IT support role
Strong troubleshooting and problem-solving skills
Familiarity with SaaS platforms, APIs, or system integrations preferred
Basic understanding of networking, databases, or cloud environments (AWS/Azure is a plus)
Ability to read and interpret logs or error messages
Strong communication skills (written and verbal), especially in customer-facing situations
Ability to work in a fast-paced, global support environment
Maritime or logistics industry exposure is a plus but not required
Nice to Have
Experience with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk)
Basic scripting knowledge (SQL, Python, or similar)
Understanding of maritime operations or fleet management systems
Prior experience supporting enterprise clients
What We Offer
Opportunity to work in a global maritime technology environment
Exposure to complex enterprise systems and international clients
Career growth into technical specialist, implementation, or engineering tracks
Collaborative and supportive team culture
Monthly Rotation sequence for tech support:
Week 1: Mon-Fri, 8-5pm
Week 2: Mon-Fri, 2pm-11pm
Week 3: Mon-Fri, 7am -4pm + Sat-Sun 8am-8pm (7 days straight)
Week 4: Tue-Wed, 8am-5pm (Mon, Thu, Fri off)
Contact
Kirc Lyndell Jareno
at ************* for more info or apply via our website.
Ellaine Legaspi Gorospe
Reg No: R1220634
EA License No: 15S7671
Established in 2015, Salling Search is a leading search and recruitment consultancy headquartered in Singapore with a branch office in Denmark.
Our specialisation lies in sourcing exceptional mid to senior-level talent within the Maritime, Trading and Logistics sectors worldwide.
Aspiring to be the best choice for both candidates and clients, we offer bespoke recruitment solutions tailored to their unique needs. With a global reach, we excel in identifying and attracting top maritime talent to drive success worldwide.
Salling Search Pte Ltd (EA License No: 15S7671)
*************
Technical Support Specialist
to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones.
Key Responsibilities
Provide first and second-line technical support to customers via email, ticketing system, and phone
Troubleshoot software, integration, and system-related issues (SaaS/web-based applications)
Analyze logs, replicate issues, and escalate complex cases to engineering when required
Monitor system performance and proactively identify potential disruptions
Maintain accurate documentation of issues, solutions, and knowledge base articles
Collaborate with product, engineering, and implementation teams to improve user experience
Support onboarding of new clients and assist with configuration/setup issues
Ensure adherence to SLAs and maintain high customer satisfaction levels
Requirements
1–4 years experience in technical support, helpdesk, or IT support role
Strong troubleshooting and problem-solving skills
Familiarity with SaaS platforms, APIs, or system integrations preferred
Basic understanding of networking, databases, or cloud environments (AWS/Azure is a plus)
Ability to read and interpret logs or error messages
Strong communication skills (written and verbal), especially in customer-facing situations
Ability to work in a fast-paced, global support environment
Maritime or logistics industry exposure is a plus but not required
Nice to Have
Experience with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk)
Basic scripting knowledge (SQL, Python, or similar)
Understanding of maritime operations or fleet management systems
Prior experience supporting enterprise clients
What We Offer
Opportunity to work in a global maritime technology environment
Exposure to complex enterprise systems and international clients
Career growth into technical specialist, implementation, or engineering tracks
Collaborative and supportive team culture
Monthly Rotation sequence for tech support:
Week 1: Mon-Fri, 8-5pm
Week 2: Mon-Fri, 2pm-11pm
Week 3: Mon-Fri, 7am -4pm + Sat-Sun 8am-8pm (7 days straight)
Week 4: Tue-Wed, 8am-5pm (Mon, Thu, Fri off)
Contact
Kirc Lyndell Jareno
at ************* for more info or apply via our website.
Ellaine Legaspi Gorospe
Reg No: R1220634
EA License No: 15S7671
Established in 2015, Salling Search is a leading search and recruitment consultancy headquartered in Singapore with a branch office in Denmark.
Our specialisation lies in sourcing exceptional mid to senior-level talent within the Maritime, Trading and Logistics sectors worldwide.
Aspiring to be the best choice for both candidates and clients, we offer bespoke recruitment solutions tailored to their unique needs. With a global reach, we excel in identifying and attracting top maritime talent to drive success worldwide.
Salling Search Pte Ltd (EA License No: 15S7671)
*************
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