全职 RESERVATION OFFICER-EXECUTIVE 工作, 薪水 up to MYR 3,500, Hotel Grand Continental Kuala Lumpur Federal Territory 公司招聘中 - Ricebowl

• Process room reservations via phone, email, online booking platforms, and walk-ins.
• Ensure all booking information (guest details, payment methods, special requests, etc.) is accurately recorded in the hotel's Property Management System (PMS).
• Provide detailed information about the hotel’s rooms, facilities, and services, and upsell additional amenities where appropriate.
• Respond to guest inquiries promptly and professionally.
• Confirm bookings and send confirmation emails, ensuring all relevant details are included.
• Handle guest requests, cancellations, modifications, and special requests efficiently.
• Manage VIP, loyalty program, and group reservations with special attention to detail.
• Liaise with the sales department to manage group bookings, corporate clients, and promotional packages.
• Update room availability and inventory across all booking platforms, ensuring no overbooking or misallocation of rooms.
• Maintain a high level of guest satisfaction by handling all guest concerns and complaints promptly and courteously.
• Anticipate guest needs and provide personalized service.
• Offer recommendations to enhance the guest experience and improve overall satisfaction.
• Generate daily, weekly, and monthly reports on room reservations, occupancy rates, and revenue.
• Analyze booking patterns and trends to support pricing and inventory management strategies.
• Monitor no-shows, cancellations, and amendments to minimize revenue loss and optimize room inventory.
• Maintain and update the hotel's Property Management System (PMS) and Channel Management Systems.
• Ensure all rate codes, discounts, and promotional packages are correctly applied and reflected in the system.
• Proactively recommend upgrades or special offers to guests to maximize room occupancy and revenue.

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Maternity leave
• Meal provided
• Professional development

Language:

• BAHASA (Preferred)
• English (Preferred)

Work Location: In person