Responsibilities: Reporting directly to the supervisor, your responsibilities will include the following:
Attend inbound calls
Attend to email enquiries
Attend to call-back requests from customers
Ensure follow-up on escalated cases
Perform investigation for cases
Other ad-hoc duties as assigned by Team Leaders or Supervisors
Requirements:
Proficient in English
Basic MS office knowledge - Words & Excel
A team player with good interpersonal and communications skills
Self-motivated and able to work independently with minimal supervision
Job Type: Part-time