全职 E-commerce - Logistics Support Intern 工作, 薪水, MyRepublic 公司招聘中 - Ricebowl

Internship Overview

The Ecommerce & Logistics Support Intern will provide operational and administrative support to the ecommerce and logistics team. This internship is designed as a hands-on learning opportunity, allowing the intern to gain exposure to online retail operations, customer support workflows, and order fulfilment processes while assisting with daily execution.

Internship Objectives

• Support smooth day-to-day ecommerce order operations
• Gain practical exposure to customer service in an ecommerce environment
• Assist in basic logistics coordination and order tracking
• Learn structured documentation and escalation processes

Scope of Responsibilities

1. Ecommerce Operations Support

• Assist with daily ecommerce order processing across platforms such as Shopify and marketplaces (e.g., Shopee, Lazada, Carousell)
• Support basic order tasks including order checks, simple edits, cancellations, and exchanges under supervision
• Help monitor order progress and flag issues such as stock shortages or fulfilment delays
• Maintain accurate records of orders, order exceptions, and inventory movements

2. Customer Service Support (Ecommerce-Related)

• Assist in handling ecommerce-related customer enquiries via email, live chat, and marketplace platforms under guidance
• Support responses to basic customer questions on:
• Order status
• Product availability
• Promotions and vouchers
• Log customer enquiries and actions taken according to internal guidelines
• Escalate complex or sensitive issues to supervisors with clear notes

3. Logistics & Inventory Coordination Support

• Assist in tracking deliveries and shipment statuses
• Support coordination with internal dispatch teams or logistics partners for deliveries and collections
• Learn to navigate internal systems (e.g. Warehouse Management System) to check order or stock status
• Assist with basic inventory checking or reconciliation activities when required

Requirement:

• Currently pursuing a Diploma or Degree in Business, Marketing, Ecommerce, Logistics, Supply Chain, Operations, Customer Service or a related field.
• Basic knowledge of Microsoft Excel / Google Sheets.
• Comfortable working with computers and learning new systems or platforms.
• Good attention to detail and willingness to learn.
• Good communication and interpersonal skills.
• Organised and able to manage multiple tasks.
• Proactive, responsible and willing to take ownership of assigned tasks.
• Able to work well independently as well as within a team.
• Interested in learning about ecommerce, logistics, order fulfilment and customer operations.