- 28 MADRAS STREET Central Region (Singapore) Singapore
工作地点
职位描述
岗位职责
* Welcome, greet and assist guests throughout their stay, ensuring excellent guest experience.
* Handle check-in and check-out for individual guests, groups and tours efficiently.
* Handle guest enquiries, requests, reservations and provide information on hotel facilities, services and promotions.
* Maintain familiarity with room types, availability and hotel products to support upselling and sales.
* Handle cashiering, payments and other authorized guest services in accordance with hotel procedures.
* Maintain guest privacy and confidentiality while delivering personalized service.
* Coordinate with Housekeeping, F&B and other departments to ensure smooth guest services.
* Operate PMS, reservation and hotel communication systems effectively.
* Follow hotel standards for grooming, emergency procedures, cash handling and shift handover.
* Perform other duties as assigned by the Manager.
重要安全守则
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