全职 Project Engineer 工作, 薪水, Cartrack 公司招聘中 - Ricebowl

Key Responsibilities

• Provide on-site technical support to assigned clients and ensure smooth operation of our systems and solutions.
• Learn, understand and become proficient in the company’s products, systems, software and technical processes.
• Troubleshoot and resolve technical issues related to system functionality, connectivity, hardware and software.
• Perform system configuration, testing, installation, maintenance and basic troubleshooting where required.
• Work closely with internal technical, engineering, product and support teams to investigate and resolve complex issues.
• Monitor system performance and identify potential technical issues before they impact client operations.
• Support system implementation, testing, deployment and project-related activities at the client’s site.
• Gather and analyse client requirements, technical issues and feedback, and communicate them clearly to relevant internal teams.
• Provide technical guidance and explanations to clients and end users when required.
• Maintain proper documentation of system configurations, technical issues, troubleshooting activities and solutions.
• Conduct basic user training and demonstrations on system functions where required.
• Participate in project meetings, site inspections, testing and other activities related to client projects.
• Ensure all assigned technical tasks are completed within the required timeline and in accordance with company standards.
• Perform other technical and project-related duties as assigned.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Computer Engineering or a related field.
• Candidates with an Electrical & Electronic Engineering background will have an added advantage.
• Strong interest in learning and supporting technical systems, software and technology solutions.
• Good understanding of basic software, hardware, networking and troubleshooting concepts.
• Ability to diagnose problems systematically and identify practical solutions.
• Comfortable working on-site at client locations and interacting directly with customers.
• Good communication and interpersonal skills, with the ability to explain technical matters clearly to non-technical users.
• Strong analytical and problem-solving skills.
• Able to work independently while also collaborating effectively with internal teams.
• Fast learner with the ability to understand and adapt to new systems and technologies.
• Good attention to detail and strong sense of responsibility.
• Experience in technical support, application support, system implementation, project engineering or customer-facing technical roles will be an advantage.
• Experience with IoT, GPS/telematics, connected devices, vehicle technology or similar technology solutions will be an added advantage.
• Willingness to travel or work at client sites when required.