Responsibilities
- Maintain high hygiene and cleanliness standards within customer premises to ensure a safe and healthy environment
- Greet customers and colleagues warmly, practicing good service acts such as smiling and saying thank you (GST) to foster positive interactions
- Present a professional image by adhering to proper grooming standards consistently
- Supervise and manage junior staff work execution and performance to meet contractual cleaning standards
- Provide training and coaching to junior staff to enhance their skills and ensure quality service delivery
- Conduct daily inspections of cleaning work to monitor quality and implement immediate corrective actions for underperformance
- Perform cleaning duties in assigned areas and provide coverage during staff absences to maintain service continuity
- Ensure compliance with Health & Safety Environmental procedures and promptly report any accidents or incidents to superiors
- Operate cleaning equipment including blowers, vacuum cleaners, and other household cleaning tools safely and effectively
- Regularly inspect cleaning equipment and notify superiors of any faults to prevent service disruption
- Coordinate fault reporting and repairs among users, housekeepers, and the Facilities Management & Engineering (FME) Department
- Execute additional duties or projects as assigned by superiors to support operational needs
Required competencies and certifications
- Diploma in any discipline
- Effective communication and interpersonal skills to interact with customers, colleagues, and team members
Geok Hui Ting
EA Licence Number: 21C0430
Registration Number: R1988532
A DREAMWORKS COMPANY PTE. LTD.