Responsibilities
- Accountable for profitability of the restaurant by building sales and controlling costs within the budget.
- Overall responsible to co-ordinate all activities in the restaurant with the aim of achieving smooth operations and creating exceptional guests’ satisfaction.
- Ensure promotions and local store marketing plans are executed effectively to achieve the expected sales result.
- Measure customers’ satisfaction, handle customer feedbacks/complaints and services recovery.
- Ensure restaurant has an optimal number of staff, take necessary actions to reduce staff turnover rates and make full utilization of manpower resources to maximize productivity.
- Responsible for training, motivating and leading the team to achieve the expected work performance.
- Responsible for compliance to all work and service standards, food preparation, hygiene standards in accordance with the restaurant quality, service, ambience & value guidelines, as well as relevant regulatory requirements.
- Manage shifts in rotation with the other restaurant management team to ensure proper hand-over/take-over of subsequent shifts.
- Complete daily paperwork, periodic inventories and statistical reports.
Requirements
- Candidate must possess at least a Secondary School qualification with relevant working experience in restaurant or F&B industry.
- Possess sound knowledge of restaurant functions including cost management, customer handling, purchasing, manpower planning, people management, workplace safety & security and record-keeping.
- Ability to handle a wide range of activities, identify issues and recommend proper solutions to restaurant problems.
- Enjoy interacting with people and possess excellent interpersonal skills to maintain good relationships with staff and customer.
- Self-disciplined, self-motivated, enthusiastic in learning and keen in getting feedback for improvement.
- Always maintain high standard of personal hygiene, neatly attired and professionally groomed.
- Required to work on rotating shift basis which include weekends and public holidays.
Benefits
- Uniforms
- On Job Training
- Career Advancement
- Allowances
- Staff Meal
Additional Benefits
- Staff Meal
- Training Provided
- Staff Activities
- Allowance Provided
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Annual Leave
Job Types: Full-time, Permanent
Pay: RM2,300.00 - RM2,700.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person