全职 Technical Support Engineer - AWS 工作, 薪水, IITMatrix 公司招聘中 - Ricebowl

There is an onsite Support role providing operational support for cloud-hosted applications and infrastructure, primarily on AWS.

Key requirements are -

• 5+ years of experience in Application support, production support, technical operations, TechOps or related roles
• Strong knowledge of AWS cloud services and operational support

Required Skills & Experience

Technical Skills

• 5+ years of experience in Application Support, Production Support, Technical Operations, TechOps, or related roles.
• Strong knowledge of AWS cloud services and operational support.
• Good understanding of cloud-native application architecture.
• Experience supporting:
• Digital platforms
• E-commerce systems
• Customer-facing web applications
• Mobile applications
• Knowledge Of CDN technologies and content delivery architecture.
• Experience with monitoring and observability platforms such as:
• Data dog
• New Relic
• Dynatrace
• AppDynamics
• Grafana
• CloudWatch
• Familiarity with APM (Application Performance Monitoring) concepts.
• Understanding Of SRE principles and operational best practices.
• Strong knowledge Of:
• APIs
• Microservices
• Web services
• System integrations
• Authentication and authorization flows
• Experience using ticketing and ITSM platforms (Jira Service Management, ServiceNow, etc.).
• Understanding of Incident, Problem, and Change Management processes.
• Familiarity with log analysis tools such as Elasticsearch, Kibana, Splunk, or CloudWatch Logs