Key Responsibilities
- Handle customer enquiries regarding construction materials, hardware products and engineering services.
- Prepare and follow up on quotations, sales orders and customer requests.
- Coordinate customer orders with sales, procurement, warehouse and project teams.
- Monitor delivery schedules and keep customers updated on order status.
- Coordinate with suppliers and internal teams to resolve delivery or product-related issues.
- Maintain customer records, quotations, purchase orders and supporting documentation.
- Handle customer feedback, complaints and after-sales enquiries professionally.
- Follow up on outstanding quotations and assist with customer account development.
- Prepare periodic customer service and order-status reports.
- Provide administrative and operational support to the sales and project teams.
Requirements: Diploma or equivalent qualification, preferably with 2–3 years of relevant customer service/order coordination experience. Good communication, coordination and computer skills are required. Experience in construction, engineering, hardware or building materials would be advantageous.