全职 Oracle EBS Application Support Specialist 工作, 薪水, SGB Federal Territory of Kuala Lumpur 公司招聘中 - Ricebowl

Responsibilities

• E2E management and service as a SPOC for all EBS support request.

• Maintain knowledge base and technical documentations of the EBS system.

• Perform initial troubleshooting and root cause analysis, coordinate with other technical teams to drive resolutions and recovery.

• Identify repeated issues, system bottlenecks, vulnerabilities, and drive permanent resolution and improvement of the EBS system.

• Manage and perform customisation, integrations, version upgrade, patching and changes in compliance with change management and applicable internal controls.

• Uphold security and compliance of the system throughout troubleshooting and maintenance.

Qualifications required

• A bachelor's degree in computer science, information systems, or its equivalent.

• Strong sense of responsibility and passionate about managing and maintaining systems.

• Excellent communication, problem solving, and critical thinking skills.

• Minimum of 3 years of experience in managing and providing support for Oracle E-Business Suite, including Treasury and Finance modules.

• Extensive hands-on experience in managing and troubleshooting system issues, familiar with log and monitoring platforms, like ElasticSearch, Prometheus, grafana.

• Technical proficiency in analyzing logs, tracing; writing database queries; and use of developer & system tools like Postman, Curl, grep.

• Good knowledge and hands on experience in linux OS, network protocols and cloud infrastructure.

• Hands on experience in managing ticket platform (i.e. Jira) is a plus.

• Certification of ITIL Foundation and above is a plus.

• Proficient in English and Mandarin to support and liaise with APAC stakeholders and vendors.