Senior Network Engineer

Location: Kuala Lumpur, Malaysia

Work Mode: Hybrid

Employment type: Contract

Experience Level: 3–5 years

Work Eligibility: Applicants must have the legal right to work in Malaysia. Visa sponsorship is not available for this position.

Oxydata Software Sdn Bhd established since 2012, helping regional enterprises drive digital transformation through Agentic AI Services, AI Automation & Integration, Data Engineering, AI Training, and IT Managed Services. We are a lean, high-impact team where engineers work directly on cutting-edge AI products serving enterprise clients across Malaysia and the region.

We are seeking an experienced Senior Network Engineer to support and maintain enterprise network and telephony infrastructure across regional operations.

Responsibilities

• Provide advanced support and maintenance for enterprise network and telephony infrastructure, including LAN/WAN, wireless, and voice platforms.
• Troubleshoot and resolve incidents related to network and telephony services, ensuring minimal downtime and optimal performance.
• Manage and implement changes to network and telephony systems in accordance with change management processes.
• Drive continuous improvement initiatives to enhance network reliability, security, and efficiency.
• Collaborate with regional teams to support shared services and managed services environments.
• Utilize ITSM platforms such as ServiceNow for incident, problem, and change management activities.

Requirements

Must-have:

• Diploma or equivalent in a related discipline.
• Applicants must have the legal right to work in Malaysia. Visa sponsorship is not available.
• Minimum 3–5 years of experience in network and/or telephony support operations at a senior level.
• Strong knowledge of TCP/IP, DNS, DHCP, VLAN, Routing & Switching, VPN, and firewall technologies.
• Experience with Cisco CUCM, Microsoft Teams Telephony, Amazon Connect, and/or Avaya/Genesys platforms.
• Familiarity with SIP, PRI, VoIP, and network monitoring tools.
• Ability to provide advanced support and maintenance for enterprise network and telephony infrastructure, including LAN/WAN, wireless, and voice platforms.
• Ability to troubleshoot and resolve incidents related to network and telephony services, ensuring minimal downtime and optimal performance.
• Ability to manage and implement changes to network and telephony systems in accordance with change management processes.

Nice-to-have:

• Experience with ITSM platforms such as ServiceNow.
• ITIL Foundation, CCNP, or equivalent certifications.
• Experience in regional, shared services, or managed services environments.

Why Join Us

• Join a dynamic team where you will play a key role in supporting critical network and telephony infrastructure for regional operations.
• Opportunity to work with leading technologies, collaborate with talented professionals, and contribute to continuous improvement initiatives that drive business success.