全职 System Support Specialist III - SGP 工作, 薪水 up to SGD 7,000, ONE STOP ENGINEERING PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

Description:

Act as the primary escalation point for complex system incidents, driving root cause analysis, corrective actions, and permanent resolution in collaboration with vendors and stakeholders.
Lead system go-live, hypercare, and stabilization activities, ensuring robust monitoring, rapid response, and effective cross-functional coordination.
Oversee change control processes, evaluate system change impacts, and provide technical review and approval support for release readiness activities.
Drive system configuration governance, user access lifecycle management, and periodic access recertification in accordance with compliance requirements.
Lead and coordinate testing programmes (UAT, OQ, PQ), ensuring test strategies, defect resolution, and documentation meet regulatory and quality standards.
Mentor and guide System Support Specialist I and II, providing technical direction and supporting capability development.
Maintain and continuously improve support documentation, SOPs, configuration records, and technical artefacts to the highest audit-ready standards.
Proactively identify system risks and compliance gaps, developing and implementing mitigation strategies in alignment with site quality and IT teams.
Serve as subject matter expert in support audits, regulatory inspections, and internal reviews, providing timely and accurate information.
Drive continuous improvement initiatives across support processes, tooling, and operational practices to enhance system reliability and efficiency.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field is often preferred or required

• Significant experience: This is a senior-level role requiring 7+ years of relevant technical support experience

• Enterprise environment: Experience in a medium to large, complex enterprise environment is essential.
  

  • Operating Systems: Advanced knowledge of Windows, macOS, and Linux 

  • Mobile Platforms: Working knowledge of iOS and Android 

  • Networking: Advanced knowledge of networking and information security topics 

  • Enterprise Tools: Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN 

  • Ticketing & SaaS: Experience with high-volume ticketing systems and in-depth knowledge of SaaS applications like Okta, Google Workspaces, Slack, Zoom, and O365 

  • Hardware & Infrastructure: Experience with data center support, including equipment installation, cabling, and inventory tracking, is often mentioned