全职 Customer Service Executive (Retail- AWS - VB) 工作, 薪水 up to SGD 3,200, TRUST RECRUIT PTE. LTD. North Region (Singapore) 公司招聘中 - Ricebowl

Job Description

Process customer orders accurately and efficiently using our designated systems or software.
Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
Collaborate closely with the sales and logistics teams to ensure timely order fulfilment and resolve any discrepancies or issues that may arise.
Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
Continuously improve customer service procedures and processes to enhance efficiency and service quality.
Provide insights and feedback to management based on customer interactions to improve products or services.

Job Requirements

Minimum GCE ‘N’ or ‘O’ Levels or its equivalent.
Proven experience in a customer service role, preferably in the retail and hypermarket related industry.
Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus and Excel (Pivot Table and VLOOKUP).

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ************* or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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